Careers at Guardrisk

Role Purpose    

• To manage and administer liability claims under binder agreements on behalf of insurers, ensuring accurate processing, compliance with mandates, and excellent service delivery to brokers and clients.

Requirements    
Qualifications

• Matric / Grade 12
• Law Degree – preferable but not mandatory, subject to experience in Short-Term insurance environment
• 60 FAIS Credits
• Insurance qualification preferable
• RE5 qualification

Experience

• 5 years experience, some of which should be in a legal practice environment or insurance recovery & liability environment
• Experience working with binder agreements
• Intensive knowledge of liability claims and resulting litigation
• Intensive knowledge of recoveries
• Knowledge in administering and handling liability claims and recoveries
• Computer literacy (MS Word, Outlook and Excel)

Duties & Responsibilities    

• Day-to-day reporting to the Team Leader
• Handling liability claims, Recoveries and litigation matters in accordance with claims handling procedures
• Facilitating and managing outsourced motor liability claims and recoveries
• Handling and settling claims within stipulated time frames and as per SLAs / mandates in place
• Entering into settlement negotiations with third parties / third party representatives
• Negotiating with motor assessors, attorneys, other service providers
• Providing technical advice on litigated matters
• Providing clients / brokers with the highest standard of service
• Providing clients / brokers with feedback on claims progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers
• Rendering assistance from time to time with ad hoc tasks

Competencies    

• Strong analytical and problem-solving skills
• Knowledge of liability law and insurance principles
• Attention to detail and accuracy
• Negotiation and decision-making ability
• Excellent communication (written & verbal)
• Time management and ability to handle high volumes

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Role Purpose    

• To attend to day to day Non-Motor claims handling across various products and to provide supervisory oversight over a defined area.

Requirements    
Qualifications & Experience 

• Matric
• Higher Certificate in Insurance
• Completed RE exams for representatives
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Intensive knowledge and experience of Commercial insurance products and complex claims
• 10 years of experience in a similar role

Duties & Responsibilities    

• Handling / settling non-motor own damage claims in accordance with applicable policies and standard operating procedures
• Handling / settling claims within stipulated time frames and as per SLA’s in place
• Entering into settlement negotiations with clients / brokers on behalf of Underwriters
• Negotiating with various claims assessors and other related service providers
• Providing clients/ brokers with the highest standard of service
• Providing clients / brokers with feedback on claim progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Rendering of assistance from time to time with adhoc tasks
• Maintaining and updating reserves
• Attending to payment requests
• Managing outstanding claims volumes
• Timely responses to email and telephonic messages
• Accurate record keeping
• Proper time keeping and task prioritization / management
• Attending to any other tasks as may be assigned from time to time
• Provide a supervisory function over a defined area within the claims department which shall include among others
• Providing technical advice to the area where required

Competencies    

• Good interpersonal skills
• Negotiation skills
• Management Skills
• Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player