The City of Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, a large suburban region east of Johannesburg. Ekurhuleni means "place of peace" in XiTsonga.
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Grade 12 or relevant equivalent NQF Level 4 qualification
1 year experience in a similar environment
Core Responsibilities:
Support the division by executing financial and clerical tasks to ensure correct and timeous billing
Monitor water and electricity consumption as per deviation list to ensure that account is correctly billed and to prevent over billing or under billing
Calculate and process journals to correct incorrect billing on account to ensure that account will be correctly billed and adjustments done to get consumption in line with meter readings
Assist with investigation of complex meter and consumption problems of clients to ensure that account are correctly billed and to close the compliance of the client
Handle customer complaints to ensure account is correct and client's compliant can be closed
Capture customer requests or maintenance matters on EMIS to ensure maintenance on meters will be performed and client's complaint can be closed and account corrected
Capture interim maintenance on Venus system to ensure correct billing and not unrealistic charges to client's accounts
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