Clerk - Durban at eThekwini Municipality

Job Purpose    

• The provision of telephone answering service for customers reporting electricity faults.

Key Responsibility Areas    

• Answering of telephone calls from customers reporting electricity faults within the Region.
• Accurately recording and capturing faults and direct to appropriate LV control officer for action.
• Provides assistance to other regional clerks providing the same service.
• Responsible for carrying out filing and general clerical duties.

Competencies    

• Attention to Detail
• Ethics and Professionalism
• Problem Solving
• Planning and Organising
• Use of Technology
• Data Processing & Analysis
• Communication
• Client Orientation and customer Focus
• Learning Orientation

Essential Requirements    

• Grade 12 (NQF Level 4) or equivalent.