Client Care Assistant: Main Reception at Sanlam Group

What will you do?

• Customer Care (receive of and personal interaction with high profile business clients) at both the main reception and the executive reception counters.
• Handling of general enquiries.
• Following protocols to render excellent client service.
• Effective communication, listening, understanding, and interpreting to meet clients’ requirements.
• Confident ability to handle complaints and challenging clients.
• Operational responsibilities (housekeeping, applying of safety/security measurements).
• Administrative responsibilities (e-mail, room reservations, incoming/outgoing mail).

What will make you successful in this role?

• Communication Skills: Excellent verbal and written communication skills in English, Afrikaans and with Xhosa as a third language an advantage, to interact with visitors, clients, and employees.
• Customer Service: Strong ability to provide a high level of customer service and handle inquiries, complaints, and requests professionally.
• Interpersonal Skills: Ability to build good relationships and interact positively with a wide range of people.
• Organization: Strong organizational skills to manage appointments, meetings, and administrative tasks efficiently.
• Multitasking: Capability to handle multiple tasks simultaneously in a busy environment.
• Technical Skills: Proficiency with office software (e.g., Microsoft Office), email systems, and visitor management systems.
• Problem-Solving: Quick thinking and resourcefulness to address issues or unexpected situations as they arise.
• Attention to Detail: Accuracy in tasks like data entry, scheduling, and managing records.
• Professionalism: Maintaining a professional demeanour and appearance at all times.
• Cultural Sensitivity: Awareness and sensitivity to cultural differences, especially in a diverse corporate environment.
• Security Awareness: Basic knowledge of security protocols and procedures to ensure the safety of the workplace.

Qualification and Experience

• Matric or Grade 12
• 2 – 5 Years frontline experience in a corporate or hotel environment
• Outstanding attendance record
• Working shifts

Knowledge and Skills

• Effective communication skills in English and Afrikaans  with Xhosa as a third language an advantage
• Knowledge of Sanlam 
• Computer literate
• Protocol/Etiquette
• Understanding of cultural diversity
• Excellent communication skills
• Interpersonal skills