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  • Posted: Oct 18, 2022
    Deadline: Not specified
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  • Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...

     

    Client Care Representative: General

    What will make you successful in this role?
    Output/Core Tasks:

    Business Shared Services environment is divided into three divisions, a call centre a front office and an administration division that deals with all other types of communication and correspondence from our customers.  

    You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s  standards.

    Effectively deal with all client e-mails/faxes; investigating, and ensuring resolution of client policy service enquiries

    Role Requirements:

    Qualifications:

    • Matric/Grade 12 with Mathematics not Maths Literacy
    • Relevant business degree/diploma from a well-recognised institution will be an advantage 

    Knowledge and Experience: 

    • Policy services administration experience within a financial company is highly recommended. 
    • Call Centre experience will be to your advantage. 
    • Ability to communicate fluently in English and Afrikaans is a requirement. 

    Competencies:

    • Must have passion for customer services
    • Strong communication skills
    • Aptitude to identify and solve problems
    • Capacity to manage information
    • Very good Interpersonal skills
    • You must have Integrity and hold respect for others

    Computer literate

    Build a successful career with us
    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

    Core Competencies

    • Cultivates innovation - Contributing dependently
    • Customer focus - Contributing dependently
    • Collaborates - Contributing dependently
    • Being resilient - Contributing dependently
    • Drives results - Contributing dependently
    • Turnaround time

    Should you not hear from us 4 weeks after the closing date (31 October 2022), please assume that your application has been unsuccessful.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Sanlam Group on careers.sanlamcloud.co.za to apply

    Build your CV for free. Download in different templates.

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