Client Liaison Administrator X5 (B5) at merSETA

• Reference Number: CLA/GS/29/04/2025: Gauteng South Regional Office x1 
• Reference Number: CLA/KZN/29/04/2025: KwaZulu Natal Regional Office x1 
• Reference Number: CLA/EC/29/04/2025: Eastern Cape Regional Office x1 
• Reference Number: CLA/FS/29/04/2025: Free State Regional Office x1 
• Reference Number: CLA/MP/29/04/2025: Mpumalanga Regional Office x1 

Key Responsibilities 

The ideal candidate should be able to fulfil and perform the following key responsibilities: 

• Sound, effective, and efficient administration of all records and information including to enable easy accessibility, accuracy, and comprehensiveness of information. 
• Attend, handle and respond to all Stakeholder queries ensuring amiable and timeous resolution 
• Complete Learner Registrations accurately and timeously ensuring all required information is captured accurately and according to procedure 
• When required prepare Tranche Payments T2, T3 and T4 ensuring all information required is attached and saved for easy accessibility. 
• Advise and support stakeholders on processes, procedures, and information relating to skills development issues 
• Provide guidance and support to Levy Paying Members in navigating the application procedures for Mandatory and Discretionary Grants 
• Provide accurate feedback from the Regional Office to the Central Liaison ensuring clear and efficient flow of information between Regional Office and Head Office, including all aspects related to Regional Office and Skills Forum Administration 
• Maintain efficient office management processes aligned with secretarial best practices, involving record-keeping systems, correspondence, communication, report generation and payment requisitions 
• Logistics management for travel arrangements and event coordination as needed by the regional office for roadshows and events 
• Oversee and supervise all apprenticeship related matters including trade test bookings, transfers, recission: 24 A, and timelines of learner and apprenticeship programs in alignment with the Quality Management System (QMS) 
• Administer all aspects of the suspension process for Apprentices and Learners 

Qualifications and Experience 

• 3-year Diploma or equivalent NQF level 6 Qualification in Business Administration/ Office Administration/ Commerce/ Project Management/ Training or related field 
• 1 year experience in Administration and Customer Relations in a SETA environment