Client Liaison Assistant at Hire Resolve

Responsibilities

• Advertise units and manage property listings on Property24 and Private Property.
• Process prospective tenant applications, including affordability and reference checks.
• Draft, update, and renew lease agreements while ensuring accurate documentation.
• Conduct move-in and move-out inspections, prepare deposit refunds, and handle damages or cleaning charges.
• Follow up on outstanding amounts, issue demand letters, and manage arrears processes.
• Prepare and process invoices, check variable charges, and maintain financial schedules.
• Handle tenant queries, complaints, and maintenance requests professionally.
• Liaise with maintenance teams, log snags, and ensure resolution updates are provided to tenants.
• Assist directors with unit sales, coordinate with conveyance attorneys, and ensure units are prepared for sale.
• Update and maintain schedules, including vacating, leasing, and rental updates.
• Ensure timely and accurate billing of all deposits, levies, and other charges.
• Manage tenant blacklisting processes via TPN for long-term arrears.
• Coordinate courier routes for urgent collections or deliveries as needed.
• Support team members with administrative and operational tasks.

Requirements

• Matric qualification.
• 2–3 years of rentals experience.
• Knowledge of Microsoft Outlook and MS Office.
• Experience with MDA & TPN systems (advantageous).
• Valid driver’s license and reliable vehicle.
• Strong technical and analytical skills with high attention to detail.
• Ethical, honest, and able to maintain confidentiality.
• Excellent communication skills, both verbal and written.
• Highly organized, deadline-driven, and able to handle pressure.
• Adaptable team player with the ability to work independently.
• Strong problem-solving skills and the ability to manage multiple tasks efficiently.