Client Liaison Officer – Operations - Cape Town, South Africa at Bowmans (Law Firm)

Purpose

• Responsible for providing an excellent and professional client service of the highest standard to both internal and external clients, interacting with them and making them comfortable.
• Controls the front line, boardrooms and assisting with ad hoc bookings.

Experience and Qualifications:

• Senior Certificate
• Minimum of 3 years’ experience in a Professional Services or Hospitality environment.
• Microsoft Office (word, excel, outlook)

Key Accountabilities:

Relationship Building

• Display uncompromised professionalism to both internal and external clients.
• Act as a brand ambassador for the firm
• Greet clients in a warm and welcoming manner.
• Usher clients to correct boardrooms and offer refreshments and attend to client needs or requests.
• Provide a personalized service by understanding preferences of returning external clients as well as internal clients
• Develop and maintain relationships with all levels of staff as a trusted resource.
• Maintain strong working relationships with and have open and transparent communication between all members of the team
• Develop and maintain relationships with vendors to ensure quality of service delivery

Communication

• Communicate clearly and concisely using all channels of communication as appropriate
• Announce client arrival and provide feedback to the client that we have conveyed the message.
• Continuous follow up communication to ensure a final connection between internal and external clients.
• Professionally communicating relevant internal messages as required.

Managing Reception Desk, Client Liaison Desk and Boardrooms

• Ensure that all client facing areas are well maintained at all times.
• Ensure that all technical equipment within these areas are in good working conditions.
• Coordinate with IT to ensure that boardrooms are set up timeously and according to specific requirements.
• Assist with ad hoc Boardroom bookings

Organisational Awareness

• Be knowledgeable about the structure of the firm and services offered.
• Project and build the Firm’s image by understanding the culture and values of the firm.

General Administration

• Operating switchboard when necessary
• Providing general administrative assistance to internal and external clients.
• Deliver cross functional services as required.
• Assist with events when required.

Stakeholder Management

• Work closely with all stakeholders such as the catering service provider and Business Services to achieve ultimate service delivery.
• Managing incoming and outgoing deliveries and documents.

Competencies

• Adaptability
• Client Focus
• Initiative
• Interactive Communication
• Organisational Awareness
• Teamwork
• Work Ethics and Values
• Business Perspective
• Using Information Technology