Client Relationship Manager at Old Mutual South Africa

This role is responsible for the complete resolution of escalated client queries or complaints, whilst strenthening and maintaining relationships between clients/intermediaries and Old Mutual. The incumbent is individually accountable for achieving results through own efforts.

Deals with technical and complex client queries or complaints and resolves issues to completion (sometimes as part of an escalation process).

Responsible for the end-to-end finalisation of a query or complaint.

Often works across organisational boundaries to facilitate problem resolution.