Jobs at Old Mutual South Africa

This role is responsible for the complete resolution of escalated client queries or complaints, whilst strenthening and maintaining relationships between clients/intermediaries and Old Mutual. The incumbent is individually accountable for achieving results through own efforts.

Deals with technical and complex client queries or complaints and resolves issues to completion (sometimes as part of an escalation process).

Responsible for the end-to-end finalisation of a query or complaint.

Often works across organisational boundaries to facilitate problem resolution.

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This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

The position has been identified as a FAIS position and falls within the ambit contemplated by FAIS related to Category B. The successful candidates must therefore comply with all FAIS requirements, including the Fit and Proper requirements of Honesty and Integrity (e.g. be clear of any offence relating to fraud, dishonesty and/or any professional misconduct) as well as competence and relevant qualifications.

go to method of application »

This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

The position has been identified as a FAIS position and falls within the ambit contemplated by FAIS related to Category B. The successful candidates must therefore comply with all FAIS requirements, including the Fit and Proper requirements of Honesty and Integrity (e.g. be clear of any offence relating to fraud, dishonesty and/or any professional misconduct) as well as competence and relevant qualifications.
 

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To implement a digital and data driven operating model for the fleet management function ensuring support of the growth and alignment to the Old Mutual Insure strategy through exceptional employee value proposition.

Identify, evaluate, monitor and communicate the organizations fleet management activities.

• Establish a sound fleet management service culture through awareness campaigns to influence behaviour and drive the importance of compliance and risk mitigation.
• Support Old Mutual Insure in managing risks associated with strategic change initiatives.
• Define and implement fit-for-purpose digital and data-driven solutions to mitigate identified risks.
• Implement, review and update policies, procedure and tools in line with established framework.
• Implement controls and procedures to meet regulatory and best practice requirements.
• Participate in risk and management committees, risk and compliance forums and manage related activities.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Translate strategies into actionable goals and execute projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Manage operational risk on a day to day basis by understanding key processes, risk identification, risk analysis and monitoring risk activities.
• Manage SLA within the organization guidelines, collaborate with external stakeholders and drive compliance Internally to ensure required service levels are delivered.
• Manage a team fleet administrators to ensure optimum performance.

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Train and support business with regards to fleet related initiatives and programmes
• Manage complaints to effective resolution while building in way to continuously improve effective service for all fleet related matters
• Compile, analyse and present reports related to the full fleet management lifecycle to business, partners and employees
• Implement and manage employee transportation solutions to optimally deliver on our business objectives

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and development teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Ensure cost efficiency through financial and corporate governance

• Contribute to the development and implementation of fit for purpose budgets.
• Manage relationships, and budgets associated with projects.
• Implement cost saving initiatives using supplier, behavioural, process, data and digital solutions
• Measure, track and report on cost savings on a monthly basis

Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the business and IT teams to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.