Client Relationship Manager at Trialogue

About the job
Trialogue a corporate social investment (CSI) and sustainability consultancy and publisher, wishes to employ a client relationship manager at our Johannesburg office.

Our thought leadership platforms include the Trialogue Business in Society Handbook, the annual Trialogue Business in Society Conference, and the Trialogue Knowledge Hub. Our advisory services include CSI consulting, monitoring and evaluation, corporate reporting, and integrated thinking advisory. Our clients are predominantly large South African companies. For more information on Trialogue please see www.trialogue.co.za

Key performance areas

Management of key clients:

• Obtain feedback on services provided in order to inform the improvement of Trialogue’s offerings
• Understand clients’ ongoing needs and identify new opportunities for advisory and/or thought leadership support

Sales support:

• Follow up with clients to secure buy-in
• Ensure that all formal agreements and contracts are in place

Contribute to new business development:

• Identify and engage potential new clients; sharing information about Trialogue and its products and services, and facilitate introductions to relevant team members to explore areas of mutual interest
• Work closely with the senior team to develop customised client service offerings

This position is based in Trialogue’s Johannesburg office in Rosebank. Remuneration will consist of a monthly base salary plus an annual performance bonus. This is an employment equity position.

Qualifications and experience:

• A graduate qualification
• A strong interest in the role of business in society and social development
• At least ten years’ experience, preferably with at least five years’ experience in customer relationship management or business development
• Excellent interpersonal and communication skills including telephonic and written correspondence
• Proficiency in Microsoft Office applications, including Teams, Outlook, Excel, and Word
• Ability to speak more than one South African language preferred
• Valid driver’s license

To apply for this position, please email your CV (maximum two pages), along with a motivation letter of no more than 500 words to [email protected]

Applications close 30 July 2021. Please note that only shortlisted candidates will be contacted.