“We have the ambition to make a real difference in the world; helping our communities and guiding our clients to understand the diverse consumers around the globe while making our organization an amazing place to work for everyone. We strive for an inclusive culture where diversity of backgrounds, thoughts, and opinions is valued, encouraged, and promoted ...
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Customer Service Delivery Executive, is an individual that will manage a selection of manufacturer client relationships across South African clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship with key client stakeholders, and be comfortable in presenting data to key client stakeholders.
Responsibilities
Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.
To build a strong partnership with clients and seek to make an impact by creating & delivering pertinent analytical insights & presentations
Client Management: undertake analysis for RMS data and handle clients' queries.
Technical: acquire knowledge of both RMS solutions by attending requisite trainings
Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc
Delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
Accountable for work conducted for nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness
Qualifications
You’ve dabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You know what’s happening and you’re ready to influence what’s next.
1-3 years’ experience in FMCG / Service / Retail industry
Experience in working in an analytical capacity
Strong numerical confidence and ability to translate numbers into clear insights and recommendations
A team player, capable of working in a team environment and sharing responsibilities with other team members
Effective communication skills
Strong Client Focus and Proactiveness
Strong command on Microsoft Excel and Power Point
Working knowledge of research techniques and methodologies
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