Melomed is synonymous with exceptional healthcare services and proud to be a Level 1 BBBEE contributor. This prestigious certification reinforces our unwavering commitment to transformation, empowerment, and inclusivity within the South African healthcare landscape.
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Implement and maintain the hospital’s marketing strategy by ensuring brand alignment, service excellence, media monitoring, and identifying opportunities for improvement.
Ensure high client service standards by monitoring patient satisfaction, attending to VIP admissions, and managing feedback channels.
Act as a liaison between hospital departments, doctors, patients, and support teams to ensure smooth operations and timely resolution of complaints and queries.
Support operational readiness through crises management and monitoring facility standards to identify risks.
Assist in planning, co-ordinating and attending events, ensuring effective logistics, communication, and stakeholder engagement.
Conduct GP and specialist visits, manage doctor-related queries, and ensure information accuracy across platforms.
Assist with the training and support of hospital staff to enhance client service delivery and improve overall patient experience.
Manage internal programmes and ensure the availability and distribution of marketing materials.
Oversee key administrative tasks including reporting, database management, internal communication, and stakeholder correspondence.
Build and maintain strong relationships with doctors, GP networks, and external organisations.
Provide support to hospital management by providing insight and feedback to influence service delivery strategies.
Uphold and promote Melomed’s values and standards in all internal and external interactions.
Ensure adherence to company policies, support audit readiness, and assist with ad hoc duties as required.
Requirements
Grade 12
Marketing/Advertising, Business Administration, or Public Relations Qualification or similar
Minimum 3 – 5 years’ experience in a Client Services position
Knowledge of the healthcare industry will be advantageous
Leadership qualities and supervisory skills
Valid Driver’s License and own transport
Excellent verbal and written communication skills
Excellent computer skills
Excellent attention to detail
Ability to cope well under pressure
Customer-centric focus
Friendly disposition and sound interpersonal skills with the ability to handle conflict situations
Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships
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