Client Service Manager at Nielsen

The main task of this position is to provide full support for one of our key clients. At Nielsen, Client Managers are known as trusted partners to their clients and industry experts to their colleagues. This is a short time assignment - but if your performance as a Project Manager will be good, we anticipate options for continuing cooperation after the end of the contract.

Responsibilities

• Implement plans that will contribute to maximum client satisfaction and ensure continued profitable and business growth
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
• Ensure the implementation of Client Management Process for the assigned accounts and be able to add
• Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
• Oversee the management and conduct of assigned research projects including preparation, approval, and delivery of proposals, reports, and presentations
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Ensure team members are trained to handle client requirements
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division
• Partner with the client to build relationships with senior decision-makers who influence the consumer experience for billions of people worldwide.
• Develop a team and lead by example to ensure your team meets revenue goals and maintains client relationships with adaptability, urgency, and positivity.
• Seek collaborative opportunities, both internally and externally, identifying occasions to enhance a project by working across teams at Nielsen.

a Little Bit About You

You’re the first to recognize an opportunity, then turn it into a client solution. Pivot is your middle name. Last-minute requests? No problem. You confidently manage data, and you care about the people behind every number. You’re a bit of a people person and feel energized by successful collaboration. You manage relationships and expectations as well as manage projects, and your experience speaks for itself. Curiosity, communication, and critical thinking drive your work--whether you got your start in sales or consulting, analytics or consumer goods. Now you’re ready for what’s next.

Qualifications

• Preferably 2-4 years of marketing research and client management experience either from FMCG, retail and/or agency side, with demonstrated understanding, knowledge and active usage of RMS and other secondary and primary marketing sources of information and its application to client-related business issues
• Experience and training in managing people, collaborating on projects, and maintaining positive client relationships in complex situations
• Proven experience successfully meeting sales revenues and targets
• Strong analytical aptitude and proficiency in a range of software and digital tech
• Polished, persuasive communication skills with experience in group presentations and proposal writing
• University degree - preferably in economics, business, management, marketing, statistics