Client Service Specialist at S&P Global

Duties and Responsibilities – “Your Role”

• The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications.
• The client service team build and support strong relationships with customers in top-tier financial institutions on both the buy-side and sell-side, ensuring their requests are prioritized and resolved. They play a critical role partnering with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at keeping existing customers and increasing revenues to the business.

Key Responsibilities:

• Manage a portfolio of clients to meet end users' needs while routinely offering service reviews and gathering product feedback
• Host client meetings to aid with training, product demos and troubleshooting
• Develop and keep knowledge of market structure, microstructure, and TCA to bring an informed perspective to customer engagements
• Cross-train with global counterparts to ensure depth of application knowledge and client coverage
• Partner with Product Management to share client feedback and understand strategic road maps
• Offer insights to Sales and Product Management to find new business opportunities and support the overall sales process

What We’re Looking For

• Advanced working knowledge of Microsoft Office 365 (Word, Excel, Outlook, Powerpoint)
• Ability to think critically and solve complex problems
• Comfortable meeting clients both virtually and in person
• Ability to balance competing priorities of multiple clients
• Ability to learn and understand technical product solutions and features
• Good understanding of investment management across all asset types and geographies
• Great if also fluent in Spanish, Italian, French, or German
• Financial Services experience/ Finance background preferred
• Analytical and good attention to detail
• Experience with programming languages, a benefit - Python, SQL etc.
• The ability to use Salesforce to a comfortable standard