BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
Core Description
- Overseeing the delivery, quality, and efficiency of technical services provided in the field—typically involving installation, maintenance, repair, or support of equipment, systems, or infrastructure at customer sites.
Key Deliverables / Primary Functions
Service Delivery & Quality Assurance
- Ensure high-quality technical service delivery aligned with SLAs (90%+ compliance).
- Oversee preventative maintenance, audits, and disaster recovery processes.
- Maintain system integrity, version control, and support for IT systems.
Operational & Project Management
- Lead multiple concurrent projects, ensuring timely rollouts and documentation.
- Manage stock levels, resource scheduling, and work rosters.
- Track budgets, control costs, and ensure operational efficiency.
Risk, Compliance & Process Improvement
- Identify and mitigate infrastructure risks.
- Ensure compliance with ITIL, ISO 27001, and cybersecurity standards.
- Drive continuous improvement using Lean/Six Sigma and enhance system processes.
Technology & Innovation
- Adopt emerging technologies (cloud, virtualization, automation).
- Collaborate with IT/engineering teams to implement digital tools.
- Use analytics and dashboards for performance monitoring and SLA tracking.
Stakeholder & Vendor Engagement
- Act as liaison between IT and business stakeholders.
- Manage relationships with vendors, partners, and service providers.
- Handle escalated customer issues and co-create functional solutions.
- Team Leadership & Development
- Mentor and coach staff, identify high-potential employees.
- Develop KPIs/KPAs, training plans, and ensure team competency.
- Promote employee engagement, innovation, and performance excellence
Core Functional Skills & Capabilities
- Risk Management
- Team Management
- Infrastructure Technology
- Service Management
- Finance and Budget Management
Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Leading and supervising
- Deciding & Initiating Action
- Presenting and Communicating information
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 years relevant experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector.
- OR
- 5 years’ experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector
Certifications
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control : 5 – 20 direct reports
- Level of Engagement : Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
- Valid Drivers license
Workplace / Physical Requirements
- Billable
- Full-time Client Based Position
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Core Description
- To provide technical support for incidents arising from the hardware deployed in the stores.
Key Deliverables / Primary Functions
- For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
- Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
- Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
- Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
- Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance
Core Functional Skills & Capabilities
- Customer Focus
- ICT Knowledge
- Problem solving
- Technology Consulting
- Teamwork
- Core Behavioural Competencies
- Job Match
- Culture Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
Certifications
- CompTIA A+
- A+
- Linux Certification (CompTIA Linux, LPIC)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement : Internal and external clients
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- To ensure that all Site Audits / Asset Change forms / Store Handover information as completed by the Customer Engineers are tracked and recorded, to ensure that BCX Field Services correctly bills the relevant clients for the monthly maintenance, thereby ensuring continued economic viability of the company.
Key Deliverables / Primary Functions
- Receive, investigate, and accurately record all Site Audits submitted from the regions.
- Input information in prescribed format on the BCX Field Services Database from applicable documentation.
- Resolve queries on the Database such as asset changes and duplicates.
- Track the completed documents as submitted by the Branches.
- Prepare reports for Clients on Customer Assets Base, as well as internal reports, but not limited to Database changes per week; Asset Change Report; Weekly outstanding received and captured BOM report.
- Monitor projects to ensure that relevant documentation is received to ensure that the Database is timeously updated.
- Verify recorded transactions and report irregularities to Management
Core Functional Skills & Capabilities
- Attention to detail
- Microsoft Office
- Teamwork
- Communication
Core Behavioural Competencies
- Job Match
- Following instructions & procedures
- Writing and Reporting
- Delivering Results & Meeting customer expectations
- Presenting and Communicating information
- Planning & Organising
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ database experience, preferably within the retail environment.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Full-time Client Based Position
- Non-Billable
go to method of application »
Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Responsible for providing administrative support to the Logistics and Warehousing team by assigning and processing the GR requests that are sent to the central mailbox.
Key Deliverables / Primary Functions
- Collaborating with procurement staff to list expected deliveries.
- Receiving shipments and signing paperwork upon receipt.
- Contacting buyers if any mistakes are identified.
- Ensuring invoices and delivery notes are signed and all requests adhere to the minimum requirements prior to processing the GR’s.
- Capturing stocktake count sheets on the ERP system.
- Perform general warehouse functions including stocktakes, housekeeping and Goods receipt on ERP system.
Core Functional Skills & Capabilities
- Attention to detail
- Customer Focus
- Relationship Building
- Teamwork
- Core Behavioural Competencies
- Deciding & Initiating Action
- Working with people
- Following instructions & procedures
- Adapting & Responding to change
- Planning & Organising
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum of one (1) year experience in an administrative role in a logistics environment.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation.
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Office Based position.
go to method of application »
Core Description
- To provide technical support for incidents arising from the hardware deployed in the stores.
Key Deliverables / Primary Functions
- For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
- Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
- Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
- Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
- Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance
Core Functional Skills & Capabilities
- Customer Focus
- ICT Knowledge
- Problem solving
- Technology Consulting
- Teamwork
Core Behavioural Competencies
- Job Match
- Culture Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
Certifications
- CompTIA A+
- A+
- Linux Certification (CompTIA Linux, LPIC)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement : Internal and external clients
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Method of Application
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