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  • Posted: Nov 20, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    OpenText enables the digital world, creating a better way for more than 100,000 organizations to work with information, on premises or in the cloud. As a global leader in Enterprise Information Management, our products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks. Our Promise to our Customer...
    Read more about this company


    Client Services Director (Professional Services)

    You are great at: 

    • Developing trusted relationships with our Product Salesforce to ensure Consulting involvement in sales opportunities.
    • Driving the services business development activities, strategy, and approach within our business.
    • Developing, presenting, and closing proposals for professional services, including RFP/RFP responses.
    • Identifying, qualifying, and managing the pre-sales for consulting opportunities (working with existing customers, prospective customers, and internal Product Account Managers).
    • Creating a pipeline of opportunities to generate bookings meeting quarterly budget expectations.
    • Understanding and ensuring timely delivery and management of resource forecasting and opportunity forecasting using appropriate tools available.
    • Managing, developing, creating and ensuring timely delivery of SOW’s, and required approvals, together with managing contract and invoicing status.
    • Managing, Developing and creating  the production of project scoping and estimations within opportunities.
    • Leading the commercial negotiation of services contracts with clients and external suppliers.
    • Taking commercial responsibility for all service delivery projects and managing escalations.

    What it takes: 

    • University or University of Applied Sciences Degree combined with relevant IM/IT experience (10 years) or equivalent.
    • Strong track record of selling Professional Services and directing the delivery of Professional Services to a wide variety of clients.
    • At least two years prior experience closing and directing engagements totaling at least $2 million in annual fees.
    • Experience in services account development across various industry sectors.
    • Strong presence and confidence, exhibiting maturity, with at least 10 years of working experience.
    • Solid work ethic with a focus on delivering results to timescales (on time and on budget).
    • Project Management Professional Certification is an asset. 
    • Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
    • Ability to understand the Open Text product offering and how to associate such to client’s business requirements, together with an ability to assess the requirements and provide a ballpark figure for discussion purposes.
    • Previous experience in planning and implementing large-scale projects.

    Method of Application

    Interested and qualified? Go to OpenText on to apply

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