Client Services/Researcher (EMEA) at MMR Research Worldwide

About our opportunity…

• You will be working with commercially minded colleagues across South Africa and Europe.
• Your role will be split into Africa/Middle East outreach to identify new commercial opportunities and proposal preparation for Europe.
• Outreach will focus on generating conversations with new clients through phone, email and networking via LinkedIn. You will need to be a naturally organized and determined individual who enjoys speaking to clients. You will be playing an integral role in laying the foundations and developing the client relationship.
• Proposal preparation will focus on preparing RFQs, cost sheets and PPT proposals in response to client briefs. You will be supported with research design by Technical Sales and method experts across the business. As this role requires both a tenacity for new business development as well as a solid understanding of research, we will consider a range of backgrounds.

As part of the role you will:

• Prepare technically accurate and compelling proposals
• Research and identify new business opportunities, working to convert new leads into qualified briefs
• Develop and build new business relationships via direct outreach such as phone, email and LinkedIn
• Work closely with client account managers to identify dormant accounts to target
• Look for opportunities to refer other briefs to the wider MMR Group
• Collaborate closely with marketing to create new initiatives that drive enquiries and sales
• Attend seminars, conferences and events where appropriate

Requirements
You will have:

• A minimum 3 years’ experience within the research industry
• Experience or a passion to get involved in selling research services to clients of all sizes, ideally in FMCG (food, beverage, personal care, household care etc.)
• Experience in sensory and consumer product testing would be beneficial, but not essential
• Experience or a passion to be involved in driving sales growth
• Proven experience or a motivation and interest in managing a large number of leads and clients
• Keen to be involved in developing new business relationships from scratch
• Be highly customer service focused, and a great listener to their needs
• Be a self-starter with a great work ethic that is highly motivated to achieve
• The ability to work independently as well as part of a team
• Be able to empathise with researchers, whilst avoiding being bogged down with executional detail
• Possess exceptional interpersonal, presentation and written communication skills
• Possess good understanding of PPT
• Have experience in fully utilising a CRM system

Benefits

• MMR offers an open, dynamic, varied and non-hierarchical environment, where bespoke MMR Academy training is offered at every level. We also offer exciting secondment opportunities at our other global locations, as well as a selection of fantastic employee benefits.
• MMR delivers a class leading set of marketing science tools and approaches, many of which are proprietary to MMR. We are endorsed by our global client base for our agility, technical expertise and willingness to adapt research solutions to directly focus on specific client challenges. We’ve built a reputation of providing innovative statistical analysis and techniques, coupled with optimal research design consultancy, that successfully delivers against our clients’ specific business objectives.

MMR is an Equal Opportunities Employer.