Client Solutions Manager, SSA (12 months STE contract) at Meta

Job Summary 

The Client Solutions Manager for Meta's Global Marketing Solutions team partners with our most strategic clients to make sure they are successful with Meta. This is an outstanding opportunity to be at the center of some of Meta's most important commercial relationships in the Sub Saharan Affrican region with the retail portfolio. The Client Solutions Manager is a strategic solution-driver who puts customers at the core of everything they do. This role is responsible for building and strengthening customer relationships, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. You should have a deep passion for Meta, the overall marketing ecosystem, and a proven understanding of both online and traditional media. Success in this position requires strong consultative sales and analytical skills, a focus on client service and commercial acumen, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role will be located in our Johannesburg office. This is a 12 months STE contract.

Client Solutions Manager, SSA (12 months STE contract) Responsibilities

• Identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
• Manage strategic marketing conversations with clients, agencies, and partners
• Responsible for educating clients on products, new solutions and best practices to drive adoption and grow existing business partnership
• Use data and insights to guide strategy and implementation of Facebook solutions against client's marketing objectives
• Build and manage relationships with key clients, agency partners (media, creative, marketing partners, etc.)
• Advise on media, measurement, and creative strategy to deliver against client goals
• Collaboration with internal cross-functional teams and ability to manage complex workstreams
• Flawless management of internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)
• Be an active contributor of the regional sales team to contribute to overall team goals and development
• Ability to travel as needed

Minimum Qualifications

• 5+ years’ experience working directly with marketing, media and/or consulting companies
• Experience working directly with/at top-tier retailers/ e-commerce players and/ or agencies (advertising/digital/media), and/or demonstrated industry experience in retail and e-commerce
• Consistently demonstrated high level of integrity and ownership
• Exceptional communication and presentation skills (both written & verbal) at all levels of an organization or at external speaker events
• Solid understanding of customer marketing funnel, traditional marketing ecosystem and performance marketing
• Experience working with Excel and delivering actionable insights
• Ability to act as a consultant for partners, establishing meaningful relationships and driving clients to action
• Experience working effectively with cross-functional teams and with multiple layers within the organization (internally and externally). Able to lead multiple projects with minimal direction while maintaining a high attention to detail
• Ability to communicate, collaborate and work effectively in a team
• Effective and creative problem-solving and decision-making skills
• High intellectual curiosity and hunger to learn in an ambiguous environment

Preferred Qualifications

• Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS
• Basic understanding of coding and HTML
• Understanding of attribution modelling/measurement
• Understanding of ad tech ecosystem
• Experience as a Facebook user and knowledge of Facebook’s ad products and other digital ad products
• Demonstrated experience in performance/DR marketing with grasp of leading platforms, advertising metrics & industry trends