Client Success Expert at Infotelligent

Job Description

• Establish a trusted, strategic advisor relationship with assigned customers and drive continued value, customer satisfaction, encouraging retention and growth
• Be an advocate for client feature requests and work cross-functionally with our Product team to help move projects forward
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Work closely with the Sales team as they close new business and hand over new customers and trials for onboarding
• Onboard new clients, proactively reach out to existing clients to improve user engagement, conduct quarterly/annual business reviews, and have renewal/termination conversations with clients
• Assist existing clients with their questions and needs and coordinate this process with other involved teams
• Build Knowledge Base to help customers drive value from Infotelligent products
• Track and report on key metrics for Customer Adoption and Success

Qualifications

• Possesses strong communication, interpersonal, and organizational skills
• Is customer-centric and has empathy towards customers and their needs
• Can think creatively and is not afraid to challenge the status quo
• Is independent and has a problem solving plus get-it-done attitude
• Previous experience in customer service positions (2+ years)