Infotelligent is the leading sales growth platform that enables sales and marketing teams to find B2B buyers with intent signals and accelerate their sales pipeline and grow sales faster.
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Establish a trusted, strategic advisor relationship with assigned customers and drive continued value, customer satisfaction, encouraging retention and growth
Be an advocate for client feature requests and work cross-functionally with our Product team to help move projects forward
Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
Work closely with the Sales team as they close new business and hand over new customers and trials for onboarding
Onboard new clients, proactively reach out to existing clients to improve user engagement, conduct quarterly/annual business reviews, and have renewal/termination conversations with clients
Assist existing clients with their questions and needs and coordinate this process with other involved teams
Build Knowledge Base to help customers drive value from Infotelligent products
Track and report on key metrics for Customer Adoption and Success
Qualifications
Possesses strong communication, interpersonal, and organizational skills
Is customer-centric and has empathy towards customers and their needs
Can think creatively and is not afraid to challenge the status quo
Is independent and has a problem solving plus get-it-done attitude
Previous experience in customer service positions (2+ years)
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