Clinical Care Coordinator at ER24

MAIN PURPOSE OF JOB

• The Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey.
• They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge.
• They will also be responsible for monitoring and reviewing the patient’s biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.

KEY RESPONSIBILITY AREAS

• To optimise the patient experience by coordinating various care plans for several patients at once
• Reporting, analysis and feedback
• To provide tele-health support, review virtual patient wellbeing and ensure patient monitoring maintained within required clinical parameters
• Personal effectiveness

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• Degree / Diploma leading to qualification as a Professional or General Nurse
• Diploma / Degree in relevant healthcare field

DESIRED EDUCATION

• Post-graduate degree in clinical or healthcare management will be an advantage

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

• Qualified Paramedic/ Emergency Care Practitioner/ Professional Nurse with at least 3-years’ prior experience working with patients in either an administrative, clinical or care coordination role

DESIRED EXPERIENCE

• Virtual care and/or home healthcare experience and chronic disease management would be an advantage

REQUIRED JOB SKILLS AND KNOWLEDGE

• Organisational skills
• Attention to Detail
• Knowledge of all relevant policies and procedures
• Working knowledge of the local and international healthcare market
• Computer literacy (MS Office)
• Excellent communication, feedback, and follow-up skills (English written and verbal skills).
• Quality management principles
• Well-developed customer service skills
• Virtual Healthcare and Telemedicine
• Medical terminology
• Business acumen and commercial insight

Closing date: 05/09/2025