Vacant Jobs at ER24

MAIN PURPOSE OF JOB

• The Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey.
• They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge.
• They will also be responsible for monitoring and reviewing the patient’s biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.

KEY RESPONSIBILITY AREAS

• To optimise the patient experience by coordinating various care plans for several patients at once
• Reporting, analysis and feedback
• To provide tele-health support, review virtual patient wellbeing and ensure patient monitoring maintained within required clinical parameters
• Personal effectiveness

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• Degree / Diploma leading to qualification as a Professional or General Nurse
• Diploma / Degree in relevant healthcare field

DESIRED EDUCATION

• Post-graduate degree in clinical or healthcare management will be an advantage

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

• Qualified Paramedic/ Emergency Care Practitioner/ Professional Nurse with at least 3-years’ prior experience working with patients in either an administrative, clinical or care coordination role

DESIRED EXPERIENCE

• Virtual care and/or home healthcare experience and chronic disease management would be an advantage

REQUIRED JOB SKILLS AND KNOWLEDGE

• Organisational skills
• Attention to Detail
• Knowledge of all relevant policies and procedures
• Working knowledge of the local and international healthcare market
• Computer literacy (MS Office)
• Excellent communication, feedback, and follow-up skills (English written and verbal skills).
• Quality management principles
• Well-developed customer service skills
• Virtual Healthcare and Telemedicine
• Medical terminology
• Business acumen and commercial insight

Closing date: 05/09/2025  

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MAIN PURPOSE OF JOB

• To attend to emergency calls and provide basic medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Ensure operational readiness for emergency calls
• Administer patient care in line with scope of pratice
• Market and maintain a positive public image for ER24

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Basic Ambulance Assistant Certificate

DESIRED EDUCATION: 

• Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous.
• If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 6 months – 1-year road BLS experience
• DESIRED EXPERIENCE: 2 years road BLS experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Application of best practice
• EMS environment
• Proficiency in the English language (written and verbal)
• Patient Report Forms

Closing date: 01/09/2025  

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MAIN PURPOSE OF JOB

• To attend to emergency calls and provide basic medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Ensure operational readiness for emergency calls
• Administer patient care in line with scope of pratice
• Market and maintain a positive public image for ER24

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Basic Ambulance Assistant Certificate

DESIRED EDUCATION: 

• Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous.
• If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 6 months – 1-year road BLS experience
• DESIRED EXPERIENCE: 2 years road BLS experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Application of best practice
• EMS environment
• Proficiency in the English language (written and verbal)
• Patient Report Forms

Closing date: 31/08/2025

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MAIN PURPOSE OF JOB

• To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD). To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance

KEY RESPONSIBILITY AREAS

• Dispatch vehicles according to the CAD system
• Assist in receiving, prioritise, logging, and processing  all calls and alerts received
• Provide basic contact centre administration

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Grade 12
• DESIRED EDUCATION: BAA/ Level 3 first aid Certification

REQUIRED EXPERIENCE

• ESSENTIAL MININUM EXPERIENCE: Contact Centre  / Emergency Contact Centre exposure
• DESIRED EXPERIENCE:  1 – 3 years dispatching in an EMS contact centre

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literate (Microsoft Office)
• Dispatching of vechicles
• Emergency Care
• Typing Skills
• English language (written and verbal)
• Geographical locations
• EMS environment
• Telephonic and email etiquette

Closing date: 04/09/2025  

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MAIN PURPOSE OF JOB

• To attend to emergency calls and provide intermediate medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Ensure operational readiness for emergency calls
• Administer patient care in line with scope of practice
• Market and maintain a positive public image for ER24

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in Emergency Medical Care 

DESIRED EDUCATION: 

• Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous.
• If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE : 1 year EMS experience
• DESIRED EXPERIENCE : 1 year ILS experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Application of best practice
• Computer literate (Microsoft Office)
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)

Closing date: 01/09/2025  

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MAIN PURPOSE OF JOB

• To ensure adequate training and on-boarding of new staff members entering into the emergency contact centre environment and to upskill and train existing staff on new products and initiatives.

KEY RESPONSIBILITY AREAS

• Provide initial training of new staff and new products within the Contact Centre
• Ensure ongoing upskilling and improvement of Contact Centre employees towards excellent service delivery and patient experience
• Support the Contact Centre Leadership team and Contact Centre Operations

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: 

• Diploma/ Degree in Contact Centre Administration
• Certificate in Human Resource Management/ Training and Developmentt

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 4 years' contact centre experience, 1 year contact centre training or coaching experience
• DESIRED EXPERIENCE: 4 years' emergency contact centre experience, 2 years' contact centre training or coaching experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Customer service contact centre operations
• Development of training materials and programmes
• Effectively communicate and coach content towards a variety of learning needs
• Coaching and quality improvement
• Healthcare environment
• MS Office and PC literate
• Comprehensive working knowledge of policies, procedure, and benefits across all product lines

Closing date: 04/09/2025  

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MAIN PURPOSE OF JOB

• To attend to emergency calls and provide intermediate medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Ensure operational readiness for emergency calls
• Administer patient care in line with scope of practice
• Market and maintain a positive public image for ER24

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in Emergency Medical Care 

DESIRED EDUCATION: 

• Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous.
• If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE : 1 year EMS experience
• DESIRED EXPERIENCE : 1 year ILS experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Application of best practice
• Computer literate (Microsoft Office)
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)

Closing date: 02/09/2025  

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MAIN PURPOSE OF JOB

• To deliver excellent critical care within the operational environment based on sound clinical judgment, current evidence, and to display clinical leadership with ER24.

KEY RESPONSIBILITY AREAS

• Oversee and ensure operational readiness for emergency calls
• Administer patient care in line with scope of practice
• Market and  maintain a positive public image for ER24
• Provide basic shift administration services

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Bachelors of Technology (Btech)  Emergency Medical Care or Bachelor Emergency Medical Care

DESIRED EDUCATION: 

• Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous.
• If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: Newly qualified ECP / Operational EMS experience
• DESIRED EXPERIENCE: Previous EMS Operational experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Application of best practice
• EMS environment
• Proficiency in the English language (written and verbal)
• Computer literate (Microsoft Office)
• Patient Report Forms

Closing date: 02/09/2025  

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MAIN PURPOSE OF JOB

• To attend to site based emergency calls and provide medical care in line with scope of practice.
• Appointment for this position is subject to successful completion of physical fitness and medical assessment

KEY RESPONSIBILITY AREAS

• Ensure operational readiness for emergency calls
• Administer patient care in line with the scope of practice
• Provide professional emergency services to site-based clients

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate  or Higher certificate in emergency medical care 

DESIRED EDUCATION:

• Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous.
• If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application. 

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 1 year EMS experience
• DESIRED EXPERIENCE: 1 year ILS experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• EMS environment
• Proficiency in the English language (written and verbal)
• Patient Report Forms
• Occupational Health and Safety (OSH Act; Mine Health and Safety Act and risk management)
• Knowledge and application of best practice

Closing date: 12/09/2025