Clinical Support Specialist - Cape Town at Stryker

What you will do:

• Service existing and new customers within theatre and clinical environments
• Provide comprehensive training on Stryker products to theatre and healthcare personnel
• Collaborate with team members and Regional Sales Manager to maintain superior customer service levels
• Manage and audit Stryker stock in theatres and hospitals, including implants, disposables, and instruments
• Implement effective asset management practices and stock rotation strategies
• Utilize clinical expertise to offer optimal solutions to customers
• Conduct trials and evaluations of products in theatre and clinical settings as required
• Implement training programs and support new business initiatives
• Develop and execute plans to achieve industry-leading customer support
• Deliver exceptional customer care to physicians, theatre staff, hospital administration, and sterilization departments
• Demonstrate excellent product knowledge and professionalism during workshops and customer interactions
• Communicate essential product features and benefits effectively to customers
• Identify customer needs and collaborate with sales colleagues to introduce new Stryker products or support
• Maintain a basic business plan outlining daily, weekly, and monthly objectives, while also understanding the local healthcare environment and regional strategy

What You Need:

• A degree in Physiology or a related field
• Ideally, a minimum of 2 years of practical experience in the medical device industry
• Proficiency in both oral and written English is indispensable; proficiency in other languages is considered advantageous
• Proficiency in MS Office programs
• Valid driving license is required for travel and client visits