About the Role
As the Sales Enablement Specialist, you will serve as the source of truth for commercial insights, operational governance and decision support across the sales function.
- You will be responsible for the governance, management and continuous improvement of commercial data, pricing, catalogues, reporting, forecasting and sales systems that support revenue growth and business performance.Working across multiple teams, you will ensure that commercial decisions are informed by timely, accurate and actionable intelligence.
- You will play a critical role in transforming data into insights that enable strategic planning, operational efficiency and revenue growth. This includes ownership of forecasting support, sales performance reporting, customer and market intelligence, executive dashboards, pricing governance, catalogue governance and data warehousing activities.
- As a member of the Sales Enablement team, you will proactively identify opportunities to improve commercial performance through analytics, process optimisation and governance, while ensuring that data integrity and reporting standards are maintained across all sales and business systems.
The Sales Enablement Specialist will report to the Sales Enablement Manager. This post is based in Cape Town, at the Goodwood office.
In this role, you will:
Revenue Intelligence & Commercial Analytics:
- Act as the primary custodian of commercial data and sales intelligence within the business.
- Develop, maintain and continuously improve revenue reporting, sales analytics and performance dashboards.
- Translate complex sales, customer and market data into actionable insights and recommendations.
- Analyse sales trends, customer behaviour, product performance and market developments to inform strategic decision-making.
- Support sales leadership with data-driven business reviews, planning sessions and commercial initiatives.
- Produce regular executive-level reporting highlighting performance against targets, risks, opportunities and trends.
- Identify performance gaps and recommend interventions to improve revenue outcomes.
- Conduct ad-hoc analysis to support commercial decisions, business cases and strategic projects.
Forecasting & Revenue Planning:
- Co-ordinate and support the sales forecasting process across all product categories and customer segments.
- Consolidate forecasts from stakeholders and validate assumptions using historical and predictive analysis.
- Monitor forecast accuracy and recommend improvements to forecasting methodologies.
- Support revenue planning processes through regular reporting and scenario modelling.
- Provide detailed forecasting insights for publishing, stock, budget and commercial planning discussions.
- Develop reporting mechanisms that improve visibility of forecast performance and forecasting risks.
Pricing Governance:
- Own and maintain pricing governance processes across print and digital product portfolios.
- Co-ordinate annual price increase exercises, including analysis, recommendations, stakeholder engagement and documentation.
- Monitor competitor pricing and market dynamics and provide recommendations to improve competitiveness and profitability.
- Ensure accurate implementation of pricing changes across business systems.
- Support special pricing requests through financial and commercial analysis.
- Ensure pricing policies and controls are consistently applied across the organisation.
- Produce pricing performance reports to support strategic commercial decisions.
- Ensure accurate and timely price fixing via ERP (SAP)
Governance & Data Management:
- Own the governance and maintenance of product catalogue information across relevant systems.
- Ensure catalogue, pricing and product information remain accurate, complete and current.
- Co-ordinate annual and ad-hoc catalogue updates for government, NGO, channel and institutional customers.
- Collaborate with stakeholders to ensure product launches, replacements and discontinuations are accurately reflected in systems and reporting.
- Drive improvements in catalogue management processes and data quality standards.
- Ensure timely and professional communication with external stakeholders.
ERP and Commercial Systems Governance:
- Act as business owner and subject matter expert for sales-related ERP and commercial system processes.
- Ensure systems support agreed business processes and commercial objectives.
- Identify opportunities for automation, optimisation and system enhancements.
- Support testing, implementation and adoption of new system features and improvements.
- Provide subject matter expertise on commercial process design and workflow optimisation.
- Ensure users are trained appropriately and supported in the effective use of business systems.
Customer Segmentation & Market Intelligence:
- Develop and maintain customer segmentation models that support targeted sales strategies.
- Analyse customer data to identify opportunities for growth, retention and market expansion.
- Monitor industry, competitor and market developments and communicate relevant insights.
- Support sales strategy development through customer, competitor and market analysis.
- Provide intelligence that enables effective territory planning and account prioritisation.
Executive Reporting & Decision Support:
- Design and maintain executive dashboards and management reporting solutions.
- Deliver regular reporting on revenue, sales performance, forecasting, pipeline health, customer trends and commercial initiatives.
- Ensure executives have access to accurate, timely and actionable information.
- Support strategic initiatives through data modelling, scenario planning and analytical insights.
- Present findings and recommendations clearly to both technical and non-technical stakeholders.
About You:
Essential Criteria:
- Relevant NQF7 qualification in Business, Statistics, Information Systems or Commerce
- Revenue/Sales Operations, Business Intelligence or Commercial Analytics experience
- Experience working with ERP, CRM and reporting platforms
- Strong data analysis and reporting experience
- Experience building dashboards and visualisations
- Forecasting, pricing and revenue planning experience
- Advanced Microsoft Excel skills
- Revenue analytics and reporting
- Data interpretation and storytelling
- Problem solving and critical thinking
- Data governance and quality management
- Presentation and communication skills
- Highly analytical and detail-oriented
- Strong ownership and accountability
- Collaborative and influential
- Organised, process-driven and results-focused
- Adaptable and comfortable with change
Desirable:
- Experience with Power BI or comparable business intelligence platforms
- Experience with Salesforce and SAP
- Experience in educational publishing
- Relevant certification in data analytics and visualisation tools
Closing date: 4 November 2026
go to method of application »
About the Role
- The Digital Success Consultant (DSC) supports Oxford University Press International Education division by ensuring our customers successfully onboard and engage with our digital platforms.
- The Digital Success Team is pivotal in providing support to post-sale subscription customers. Their key focus areas are providing onboarding and retention support, monitoring platform usage, and supporting these customers throughout their subscription lifecycle.
- This role ensures that customers receive high-quality digital onboarding, guidance, and ongoing engagement support, helping them unlock the full value of OUP’s digital ecosystem.
- The position is a hands-on role and supports the Digital Success Manager in executing the wider digital success strategy.
The Digital Success Consultant will report to the Digital Success Manager. This post is a hybrid role.
In this role, you will:
Customer onboarding, Implementation & Support:
- Deliver high-quality onboarding for customers using OUP’s digital platforms, ensuring a smooth transition.
- Facilitate virtual training sessions tailored to teachers, coordinators, school leaders, and multi-school groups.
- Guide users through setup, login, class creation, resource navigation, and key feature usage across platforms.
- Provide proactive support to our digital customers as and when required
- Maintain accurate customer records, and interactions in Salesforce and other systems.
Digital engagement, adoption and retention:
- Monitor customer usage and engagement metrics using internal dashboards and tools (e.g. Power BI).
- Identify at-risk or low-engagement customers and deliver targeted intervention support to increase platform adoption.
- Promote best practices for sustained usage of OUP’s digital platforms, including supporting the transition of existing customers onto the new Kerboodle+ platform.
Cross-Functional Collaboration:
- Work closely with internal teams, particularly the wider School Success and Sales teams to ensure consistent customer experience and journeys.
- Communicate platform feedback, common pain points, and customer insights via appropriate channels for wider visibility to support continuous improvement.
Digital Operations & Reporting:
- Contribute to monitoring digital support queues, activity volumes, and service levels to maintain high operational quality.
- Support the Digital Success Manager by preparing engagement summaries, adoption updates, and school-level performance insights.
Continuous Improvement & Process Excellence:
- Follow standardised digital success playbooks, workflows, and onboarding processes to ensure global consistency.
- Identify opportunities to improve systems, workflows, customer experience, or team efficiency, raising recommendations to the Digital Success Manager.
About You:
Essential Criteria:
- Relevant bachelors degree
- Experience in digital onboarding, Customer Success, EdTech implementation, or school-facing digital training.
- Strong communication and organisational skills to deliver high-quality customer digital onboarding sessions via online platforms (e.g. Teams).
- Confident using digital metrics and analytics dashboards.
- Working knowledge on Salesforce or similar CRM systems
- Ability to work cross-culturally and across time zones with a proactive, collaborative approach.
- Excellent organisation skills, able to coordinate multiple tasks and activities concurrently, with confidence to self-prioritise tasks according to need.
Desirable:
- Experience working directly with teachers, coordinators, or school leadership teams in an international education environment.
Closing date: 29 October 2026
Gmail
Yahoomail