Cloud Partner Manager at Genesys

The Cloud Partner Manager is responsible for driving the overall success of Genesys partners for a given territory, driving and accelerating adoption of Genesys Cloud-based solutions.
Being the voice of the partner, the Cloud Partner Manager develops a comprehensive understanding of the partner business and technical objectives and supports them in their territory.
They orchestrate key resources, collaborate with peers on best practices, and create ways to help partners succeed. The Cloud Partner Manager leads by example in collaboration with all partner stakeholders towards One Genesys.

Key Responsibilities

Transform ecosystem towards experience as a service

• Leveraging activities on Sales, Marketing, and Enablement with partners to align and contribute to our Genesys company strategy.
• Transforming our partners from existing on-premise activities to cloud active partners.
• Manage all activities to impact and contribute with cloud partner results in the overall territory business.
• Closing the loop from presales towards post-sales activities, by creating new business via customer advocates jointly to the market.
  The Cloud Partner Manager is accountable for the following KPI’s: increasing cloud bookings mix, number of active cloud partners, newly recruited cloud partners, certification & enablement of partners, partner marketing activities & campaigns all covered in partners business plans

Drive Cloud Business:

• Create an overall partner plan, to measure and drive success and business impact
• Actively track joint sales pipeline and meet or exceed quarterly and annual revenue targets.
• Develop and maintain relationships with global counterparts to leverage corporate initiatives and to ensure adherence to Alliances and Channel standards.
• Establish rules of engagement and operational escalation procedures to quickly identify and resolve issues.
• Identify new customer wins and collaborate with partners on their implementation plans while addressing any challenges

Develop Genesys existing Partners:

• Engaging with C-level, actively driving Cloud Business Transformation, creating a common Business and marketing plan, building relationships and trust, driving marketing and demand generation activities, plan and facilitate education and certification
• evangelize new Cloud technologies, discover new and innovative Go to Market Models, actively influence, understand and educate on partner programs

Acquire new Partners:

• Analyze the market, use time networking and discover new and innovative Cloud-native partners, engage with and encourage partners to join the Partner ecosystem
• Discuss and create joined business Opportunities with partners in the Cloud.

Key Requirements

• Self-driven, dedicated, and dynamic individual with a “can-do attitude”
• Affinity and/or interest in Cloud sales
• Creative & thinking out of the box, coming up with new ideas/approaches, and articulate those
• Experience managing partner relationships, offering strategic IT advice and keeping customers happy
• Networker, relationship builder
• Good at orchestrating many tasks at once
• Excellent time management
• Interested in developing and driving partner lead sales campaigns
• Ability and/or willingness to work in non-routine and complex work environment, involving the application of advanced technical/business skills within IT and SAAS
• Higher education in preferably either IT, Economics or Marketing or interest in developing skills in those fields
• Leading contributor individually and as a team member, providing direction and mentoring to others.
• Fluency in English and local language preferred.