Cloud Solution Architect - Exchange Online & TEAMS at Microsoft

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Working in a team environment to collaborate and/or lead efforts from resolving customer issues to helping define long term strategic goals.
• Contribute to planning of proactive services for customer and account management.
• Deliver proactive services to customer onsite and remote
• Communicate with Microsoft Mission Critical customers (verbal, written and face to face correspondence) regarding technically complex issues about Microsoft software products and manage relationships with those customers .Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer handling skills.
• Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.
• Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stake holders and third-party vendors.
• Ability to handle Critical Situations in technically challenging and politically hot circumstances.
• Collaborate with other technical teams at Microsoft to deliver solutions to customer issues.
• Create technical content including training documents, etc.
• Available to work critical cases on a 24x7 basis or through an on-call model.
• Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
• Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness.

Qualifications

• Years of working experience on Microsoft Exchange Online, and Microsoft Teams with solid experience and advanced knowledge of both Office365 components: Exchange Online and Teams
• Advanced Knowledge and experience in capabilities, troubleshooting, monitoring, planning, migration and operations of Exchange Online and Teams in both Hybrid and Cloud-only configurations with end to end support and troubleshooting experience
• Expertise in Exchange Online Compliance, Security and advanced protection
• Competencies in IM and Presence, Conferencing, Enterprise Voice, Video and Mobility for Microsoft Teams suite including the configuration, optimization, migration, and integration of 3rd party products.
• Comprehensive knowledge of VoIP and SIP protocols, keen troubleshooting ability and working knowledge of the latest diagnostic tools, log analysis and scripting ability.
• Knowledge and experience with Call Quality Dashboard
• Understanding of client/server, networking, and Internet technologies fundamentals
• Knowledge of supporting and complementary technologies, such as AD FS, Azure Active Directory Connect and PowerShell.
• Deep performance analysis skills
• Understanding of n-tier solutions
• Possess real passion for continuous learning, strong analytical skills, critical thinking, time management skills, and good judgement.
• Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.