Coffee Shop Cashier at Cape Town International Convention Centre

The main purpose:

• To ensure that all transactions for food and beverage are cashed up appropriately and to ensure that all the clients visiting the coffee shop get the correct bills and are charged for services provided.

Reporting to the: Restaurant Supervisor

Key responsibilities will include but are not limited to:

Planning and organising

• Work closely with the allocated Restaurant Supervisor to ensure adequate registers, point-of sale systems, credit card payment machines, change, till rolls, cash-up and over/shortage forms is available and operational to run the coffee shop.
• Obtain necessary brief regarding the day from your Restaurant Supervisor.
• Ensure proper handovers are done after shift to the new shift person.
• Sign out appropriate change from the cash up room with the necessary supervision and signatories.
• Shortage and over forms have been completed and handed to the Restaurant Supervisor at the end of each shift.
• Follow up with all staff and ensure all the services rendered are charged correctly at all times.
• Ensure all preparations for the smooth running of the coffee shop and that you are vigilant at all times.
• Monitor the state of cleanliness of your till areas at all times through frequent observation.
• Ensure that all necessary equipment like staplers, change bags or moon bags are secured into storage, ensuring safety and loss control measures are adhered to.
• Familiarize yourself with the standard operating procedures relating to your role and all cash up procedures.
• Maintain all CTICC’s policy especially the Cash Handling Standard Operating Procedures and standards applicable for cash-ups.
• Ensures that all duties assigned to you are executed efficiently and diligently at all times.
• Consult with the Restaurant Supervisor on shortages of change during service that may affect service delivery.
• Adhere to the standard operating procedures related to your position as well at company policies and procedures.
• Maintain effective working relationship with other members of staff.
• Adhere to shortages and overs by reporting and completing all the required logs.
• Adhere to spot check procedures.

Customer satisfaction

• Deal with customer complaints in a professional and timeous manner.
• Respond to special requests in a professional and timeous manner.
• Provide internal customer service in compliance with CTICC standards.
• Demonstrate and maintain high levels of customer service that consistently exceeds the expectations of our guests.

Job requirements
Minimum qualifications and experience:

• Matric certificate or equivalent (NQF 4).
• Minimum of two (2) years’ experience in a similar position.
• Experience in working on a point-of-sale system.

Skills and Attributes:

• Excellent command of English vocabulary.
• Well-groomed with a vibrant personality.
• Demonstrated creativity flair.
• Guest orientated and service minded.
• Strong planning, reporting and organizational skills.
• Ability to work and manage equipment and keep them clean.