Collaboration Support Administrator x2 (18 Months) at South African Reserve Bank

Job Description

• Brief description
• The purpose of this position is to provide audiovisual (AV), videoconferencing (VC) and digital signage (DS)/IPTV Support services as well as technical user assistance within the South African Reserve Bank (SARB) Group.

Detailed description

• The successful candidate will be responsible for the following key performance areas:
• Define own work plan and deliverables with guidance from the Senior Team Lead: Messaging and Collaboration and prioritise delivery of own outputs against the agreed work plan.
• Provide first line support services on all AV, VC and DS/IPTV equipment installed in the SARB’s Conference Centres, auditoriums and board/meeting rooms.
• Set up and install all relevant AV, VC and DS equipment such as microphones, sound equipment, video screens and projectors for various events and functions such as meetings, conventions, presentations and conferences.
• Deliver direct technical support during live events to ensure seamless operation of AV and VC systems.
• Execute management requests to address or mitigate risks in the in the AV, VC and DS environment as identified by the internal or external auditors and other governance-related assessments.

Qualifications

Job requirements

• To be considered for this position, candidates must be in possession of:
• A minimum qualification at NQF level 5.
• a minimum of two to five years’ experience in configuring and supporting end-to-end AV/VC/DS infrastructure in a corporate environment including the support of high-profile events.
• The following would be an added advantage:
• Microsoft 365 certified: Teams Administrator Associate
• ITIL Foundation
• Live Event Production experience

Additional requirements include:

• basic networking skills and an understanding of Cisco network technologies as well as basic operating systems and desktop support capabilities;
• experience in managing and supporting an AV environment (Crestron; Microsoft Teams Room);
• experience in managing and supporting a Digital Signage/IPTV environment (VITEC; Avedia; ArtioSign).