Collection Coordinator at Fidelity Services Group

Overall Purpose of the Job: Coordinating and reporting of data for the Field Collectors

Minimum qualification and experience:

• Matric,
• 2 + Years Collections
• Good knowledge of Microsoft Office & Excel
• Working knowledge of LSN
• Good People & Communication skills

Main duties & responsibilities:

• Support to the Field Collectors
• Prepare daily/weekly/monthly reports
• Ensure compliance with policies, procedures & initiatives
• Attend operational Branch meetings
• Assist staff with collecting money & resolving queries
• To ensure excellent customer service to both internal and external clients
• Action transfers, credit notes, refunds & debit notes within the department’s
• To participate in various ad-hoc projects within the Credit Control Department
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Sub-Function:

• Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures for all Nimble accounts
• Ensure that all ad hoc duties are completed within the specified time period

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Excellent inter-personal skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – Good Excel skills essential
• Attention to detail
• Consistency
• Resilience