Current Vacancies at Fidelity Services Group

Overall Purpose of the Job: Responsible for the ensuring timeous debit order runs are done and management of the Debi-check process.

 Minimum qualification and experience:

• 3 to 5 years of relevant experience
• Excellent working knowledge of Microsoft office (-Excel advance).
• SAP
• Debit order experience 5 years
• Debi Check full knowledge.
• PASA experience
• Communication on all level in the organization
• Ability to manage multiple projects concurrently.
• Ability to interpret a variety of technical instructions.

Main duties & responsibilities:

• Management of debit order processes
• Analyze and integrate all debit order rejections and identify why and reasons with required actions.
• Training for staff
• Implementation of new processes
• Full control over the DebiCheck process
• Management of debit order rejection rates
• Analyzing Reporting /data Analytics
• Prepare Monthly Management reporting for HOD.
• Month Presentation reporting to management forum
• Plan and implement monthly billing strategies.
• Other duties and responsibilities to assist daily operations.

 Behavioral Competencies:

• Strong business acumen and financial skills for effective problem solving.
• Managerial courage and ability to interact at all levels within the organization.
• Strong quantitative skills and a willingness to learn are needed to be effective in this role.
• Strong analytical skills
• Professional presence with strong, versatile, and polished interpersonal and communication skills
• Ability to be proactive and resourceful (anticipates issues and draw conclusions from financial and operating data)
• Must be detail-oriented, proactive, and able to balance multiple responsibilities and tasks in a fast-paced environment.
• Must be team oriented, enjoy a "hands on" environment and able to work under pressure and meet deadlines.
• Well-developed value-system specifically as it refers to ethics, integrity and trust.

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QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 / Standard 10
• Previous supervisory experience
• PSIRA registered (Grade A or B)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (Basic MS Office) will be an advantage
• Valid driver’s licence
• Sound knowledge of FADT disciplinary procedures
• Clean Disciplinary record 

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QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 / Standard 10
• Previous supervisory experience
• PSIRA registered (Grade A or B)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (Basic MS Office) will be an advantage
• Valid driver’s licence
• Sound knowledge of FADT disciplinary procedures
• Clean Disciplinary record 

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Overall purpose of the job:  The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities:

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source and acquire new business in B2B and SME through an ongoing prospecting plan

Minimum qualifications and experience:

• Work experience in a similar role preferred
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment

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Overall Purpose of the Job: Coordinating and reporting of data for the Field Collectors

Minimum qualification and experience:

• Matric,
• 2 + Years Collections
• Good knowledge of Microsoft Office & Excel
• Working knowledge of LSN
• Good People & Communication skills

Main duties & responsibilities:

• Support to the Field Collectors
• Prepare daily/weekly/monthly reports
• Ensure compliance with policies, procedures & initiatives
• Attend operational Branch meetings
• Assist staff with collecting money & resolving queries
• To ensure excellent customer service to both internal and external clients
• Action transfers, credit notes, refunds & debit notes within the department’s
• To participate in various ad-hoc projects within the Credit Control Department
•  

Sub-Function:

• Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures for all Nimble accounts
• Ensure that all ad hoc duties are completed within the specified time period

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Excellent inter-personal skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – Good Excel skills essential
• Attention to detail
• Consistency
• Resilience