Debit Order Collection Specialist at Fidelity Services Group

Overall Purpose of the Job: Responsible for the ensuring timeous debit order runs are done and management of the Debi-check process.

 Minimum qualification and experience:

• 3 to 5 years of relevant experience
• Excellent working knowledge of Microsoft office (-Excel advance).
• SAP
• Debit order experience 5 years
• Debi Check full knowledge.
• PASA experience
• Communication on all level in the organization
• Ability to manage multiple projects concurrently.
• Ability to interpret a variety of technical instructions.

Main duties & responsibilities:

• Management of debit order processes
• Analyze and integrate all debit order rejections and identify why and reasons with required actions.
• Training for staff
• Implementation of new processes
• Full control over the DebiCheck process
• Management of debit order rejection rates
• Analyzing Reporting /data Analytics
• Prepare Monthly Management reporting for HOD.
• Month Presentation reporting to management forum
• Plan and implement monthly billing strategies.
• Other duties and responsibilities to assist daily operations.

 Behavioral Competencies:

• Strong business acumen and financial skills for effective problem solving.
• Managerial courage and ability to interact at all levels within the organization.
• Strong quantitative skills and a willingness to learn are needed to be effective in this role.
• Strong analytical skills
• Professional presence with strong, versatile, and polished interpersonal and communication skills
• Ability to be proactive and resourceful (anticipates issues and draw conclusions from financial and operating data)
• Must be detail-oriented, proactive, and able to balance multiple responsibilities and tasks in a fast-paced environment.
• Must be team oriented, enjoy a "hands on" environment and able to work under pressure and meet deadlines.
• Well-developed value-system specifically as it refers to ethics, integrity and trust.