Collections Advisor at Huntswood

Job Overview:

• Engage with our diverse customer base using your product specific & journey moment, our client requires service orientated advisors who have a solid product understanding and able to work across a diverse range of clients. The successful candidate will take ownership of our customers with a great experience, exploring, and understanding their circumstances in detail. Guiding & supporting the customers, particularly when they find themselves in financial difficulty. Deliver great customer service.

Job Requirements:

• Grade 12 or a relevant equivalent qualification
• A solid background with a minimum 1 year in collections
• Experience in the Financial Services industry

The successful candidate will be responsible for:

• A team player committed to creating an excellent customer experience
• Excellent communication skills
• Ability to make guidance decisions
• Able to make decisions for themselves and apply their judgement
• Great questioning skills
• Engaging with diverse customers

Required Skills:

• Excellent Verbal and Written Communication
• Customer centric
• Excellent listening Skills
• Able to work independently and within a team
• Goal Orientated
• Confidence in decision-making, under pressure.
• A passion to deliver a first-class customer service.

Required Knowledge:

• Previous experience in Vehicle & Credit card collections advantageous
• Previous or current experience dealing with UK clients
• Experience in early collections
• Passionate about providing the best service for the customer.