Collections Consultant at HomeChoice Holdings Limited

Description
Homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. 

This role will be ideal for a candidate will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company in order to generate cash flows, minimise bad debts and ensuring rehabilitation for distressed borrowers.

Here’s what you can expect to be doing in the role

• Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard
• Meet operational and quality efficiencies
• Rehabilitate and educate customers with regards to their payment profile
• Provide an exceptional customer experience
• Negotiate payments from customers following the call script, within dialler time
• Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally

Requirements
What you'll need to do this role

• Grade 12 / Matric or equivalent
• Minimum of 1 years’ experience within the Collections industry in a Contact Centre environment
• Must be computer literate (Email, Internet, Word and Excel)
• Proven track record in problem solving whilst constructively managing conflict and disputes

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• play as a team
• Be helpful
• Be inclusive
• Find the fun