Collections Manager - Southern Suburbs (Cape) at Motorvaps

Description

• As a Collections Manager, you will oversee the operations of the collections department, ensuring efficient debt recovery processes while maintaining a high standard of customer service. You will lead a team of collections agents, providing guidance, training, and support to achieve collection targets and compliance with company policies and regulations.

Key Responsibilities:

•  Team Leadership: Supervise and motivate a team of collections agents, providing guidance, coaching, and support to maximize performance and productivity.
•  Strategy Development: Develop and implement effective collections strategies and procedures to optimize debt recovery while minimizing customer churn.
•  Performance Management: Monitor and evaluate the performance of collections agents, providing regular feedback, performance reviews, and performance improvement plans as needed.
•  Training and Development: Coordinate and conduct training sessions for collections agents to ensure they have the necessary skills and knowledge to succeed in their roles.
•  Resource Allocation: Manage staffing levels, workload distribution, and resource allocation to ensure optimal efficiency and productivity within the collections department.
•  Data Analysis: Analyze collection performance metrics and trends to identify areas for improvement and implement strategies to enhance performance and achieve targets.
•  Customer Communication: Oversee communications with customers regarding outstanding debts, ensuring professionalism, empathy, and adherence to regulatory requirements.
•  Compliance: Ensure compliance with all relevant laws, regulations, and company policies governing debt collection practices.
•  Reporting: Prepare and present regular reports on collections performance, including key metrics, trends, and areas for improvement, to senior management.
•  Stakeholder Management: Collaborate with other departments, such as finance, legal, and customer service, to coordinate efforts and address issues related to debt recovery.

Qualifications and skills:

• Education: Bachelor's degree in business administration, finance, or a related field preferred. Equivalent work experience may be considered in lieu of a degree.
•  Leadership Skills: Strong leadership and management skills with the ability to inspire and motivate a team.
•  Communication Skills: Excellent verbal and written communication skills with the ability to effectively communicate with team members, customers, and senior management.
•  Analytical Skills: Strong analytical and problem-solving skills with the ability to analyze data, identify trends, and make data-driven decisions.
•  Negotiation Skills: Excellent negotiation skills with the ability to negotiate payment arrangements and resolve conflicts effectively.
•  Customer Service Orientation: Commitment to providing exceptional customer service while achieving collection targets.
•  Compliance Knowledge: In-depth knowledge of relevant laws, regulations, and industry best practices governing debt collection.
•  Organizational Skills: Strong organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
•  Team Player: Ability to collaborate effectively with colleagues across departments to achieve common goals.
•  Experience: Previous experience in collections management or a related field preferred. Experience in financial services or a regulated industry is a plus.