Current Jobs at Motorvaps

Job Summary: 

The Executive Assistant plays a crucial role in supporting the efficient execution of various functions within the organisation. This role involves providing administrative and coordination assistance to the MD, working as a link and facilitating communication with various projects. Tracking projects progress and ensuring that deadlines are met. The ideal candidate will possess strong organisational skills, attention to detail, and the ability to multitask effectively and flexible.

Responsibilities:

• Assist MD: Provide support with various projects, and administrative support including scheduling meetings, follow-ups and preparing necessary documents.
• Coordinate Project Activities: Facilitate communication with various projects, ensuring everyone is aware of their responsibilities and deadlines.
• Track Project Progress: Maintain project schedules and timelines, updating them as necessary to reflect changes or delays.
• Prepare Reports: Generate progress reports and status updates for project managers and stakeholders, highlighting key milestones and any issues that need attention.
• Manage Documentation: Organize and maintain project documentation, including contracts, agreements, and other relevant materials.
• Arrange Meetings: Schedule and coordinate meetings, prepare agendas, and take minutes during meetings as needed.
• Communicate and meet with Stakeholders: Serve as a point of contact for stakeholders, providing them with updates on project status and addressing any concerns they may have.
• Support Team Collaboration: Foster collaboration among project team members, facilitating communication and cooperation to ensure project goals are met.
• Handle Logistics: Coordinate logistical aspects of projects, such as procuring necessary resources, booking venues, and arranging transportation.
• Collaborating with other members of the executive team and administrative staff to ensure alignment and support across the organization.

Requirements

Qualifications and Requirements:

• Bachelor's degree in business administration, project management, or a related field (preferred).
• Proven experience in an administrative or coordination role, preferably in a project management environment.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with team members and stakeholders.
• Proficiency in project management software and Microsoft Office suite (e.g., Excel, Word, PowerPoint).
• Attention to detail and accuracy in all tasks.
• Ability to work independently as well as part of a team.
• Flexibility and adaptability to changing project requirements and priorities.
• Presentable, go getter and able to implement.

Working Conditions:

• Occasional travel may be required to support project-related activities

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Description

• We are searching for a Technical Support Administrator to provide internal and external desktop support.

ROLE REQUIREMENTS

• The ideal candidate will be customer-focused, detail-oriented, efficient, reliable and has good communication skills with a passion for technology. The Job will entail software support across multiple platforms.

ROLE RESPONSIBILITIES

All functions and duties related to the position include, but are not limited to the following: –

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and resolving queries.
• Configuring system changes.
• Liaising with internal customers to quickly get to the root of their problem.
• Providing timely and accurate feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications/updates.
• Providing support to internal and external parties.
• Managing multiple cases at one time with excellent knowledge of all systems.
• Testing and evaluating new system and changes.
• Reporting system issues/bugs found.
• Carry out technical solutions where required.
• Follow up with support tickets outstanding and liaising with external parties.

Requirements

QUALIFICATION AND SKILLS

• Matric Certificate.
• 1 - 2 years of experience as in technical support or similar role.
• Reliable internet connection for remote work. (if required)
• Project management experience is preferred.
• Good attention to detail and ability to show initiative.
• Willing to work flexibly and with enthusiasm.
• Ability to communicate effectively with a wide variety of people in a professional manner whether it be face to face, telephonically or written communication.

Previous experience with the technologies below would also be beneficial:

• Office 365
• Microsoft windows software and packages
• Ticketing systems
• Dialer experience
• Parameter setup and functions
• Flow mapping and design

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Description

• As a Collections Manager, you will oversee the operations of the collections department, ensuring efficient debt recovery processes while maintaining a high standard of customer service. You will lead a team of collections agents, providing guidance, training, and support to achieve collection targets and compliance with company policies and regulations.

Key Responsibilities:

•  Team Leadership: Supervise and motivate a team of collections agents, providing guidance, coaching, and support to maximize performance and productivity.
•  Strategy Development: Develop and implement effective collections strategies and procedures to optimize debt recovery while minimizing customer churn.
•  Performance Management: Monitor and evaluate the performance of collections agents, providing regular feedback, performance reviews, and performance improvement plans as needed.
•  Training and Development: Coordinate and conduct training sessions for collections agents to ensure they have the necessary skills and knowledge to succeed in their roles.
•  Resource Allocation: Manage staffing levels, workload distribution, and resource allocation to ensure optimal efficiency and productivity within the collections department.
•  Data Analysis: Analyze collection performance metrics and trends to identify areas for improvement and implement strategies to enhance performance and achieve targets.
•  Customer Communication: Oversee communications with customers regarding outstanding debts, ensuring professionalism, empathy, and adherence to regulatory requirements.
•  Compliance: Ensure compliance with all relevant laws, regulations, and company policies governing debt collection practices.
•  Reporting: Prepare and present regular reports on collections performance, including key metrics, trends, and areas for improvement, to senior management.
•  Stakeholder Management: Collaborate with other departments, such as finance, legal, and customer service, to coordinate efforts and address issues related to debt recovery.

Qualifications and skills:

• Education: Bachelor's degree in business administration, finance, or a related field preferred. Equivalent work experience may be considered in lieu of a degree.
•  Leadership Skills: Strong leadership and management skills with the ability to inspire and motivate a team.
•  Communication Skills: Excellent verbal and written communication skills with the ability to effectively communicate with team members, customers, and senior management.
•  Analytical Skills: Strong analytical and problem-solving skills with the ability to analyze data, identify trends, and make data-driven decisions.
•  Negotiation Skills: Excellent negotiation skills with the ability to negotiate payment arrangements and resolve conflicts effectively.
•  Customer Service Orientation: Commitment to providing exceptional customer service while achieving collection targets.
•  Compliance Knowledge: In-depth knowledge of relevant laws, regulations, and industry best practices governing debt collection.
•  Organizational Skills: Strong organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
•  Team Player: Ability to collaborate effectively with colleagues across departments to achieve common goals.
•  Experience: Previous experience in collections management or a related field preferred. Experience in financial services or a regulated industry is a plus.

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Description

• We are seeking a passionate and dedicated Customer Service Manager who thrives on enhancing client experiences, particularly within the financial services industry. The ideal candidate will have a strong background in financial services, with insurance experience preferred, along with a genuine motivation fuelled by compliments and positive feedback. An established track record of delivering exceptional customer experiences is essential for this role.

Requirements

• Lead and manage the customer service team to ensure exceptional client experiences.
• Develop and implement strategies to improve customer satisfaction and retention within the financial services sector.
• Oversee the day-to-day operations of the customer service department, including call centre activities.
• Establish performance metrics and goals for the team and track progress regularly.
• Train and mentor customer service representatives to deliver high-quality service tailored to financial services clients.
• Handle escalated customer inquiries or complaints with professionalism and efficiency.
• Collaborate with other departments to resolve customer issues and improve overall processes within the financial services context.
• Stay updated on industry trends and best practices in financial services customer service management.
• Analyse data and feedback to identify areas for improvement and implement necessary changes.
• Foster a positive and motivating work environment that encourages teamwork and excellence.

Requirements:

• Bachelor's degree in business administration, finance, or related field (preferred).
• Proven experience in financial services customer service management or running a call centre within the financial industry.
• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal abilities.
• Passion for delivering exceptional client experiences within the financial services sector.
• Ability to handle difficult situations with patience and empathy.
• Results-driven mindset with a focus on continuous improvement.
• Proficiency in customer service software and CRM systems.
• Flexibility to adapt to changing priorities and work under pressure.
• A track record of success in improving customer satisfaction and retention rates within financial services.

If you are enthusiastic about exceeding customer expectations in the financial services industry and leading a dynamic team, we encourage you to apply for this exciting opportunity.