Technical Support Administrator - Southern Suburbs (Cape) at Motorvaps

Description

• We are searching for a Technical Support Administrator to provide internal and external desktop support.

ROLE REQUIREMENTS

• The ideal candidate will be customer-focused, detail-oriented, efficient, reliable and has good communication skills with a passion for technology. The Job will entail software support across multiple platforms.

ROLE RESPONSIBILITIES

All functions and duties related to the position include, but are not limited to the following: –

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and resolving queries.
• Configuring system changes.
• Liaising with internal customers to quickly get to the root of their problem.
• Providing timely and accurate feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications/updates.
• Providing support to internal and external parties.
• Managing multiple cases at one time with excellent knowledge of all systems.
• Testing and evaluating new system and changes.
• Reporting system issues/bugs found.
• Carry out technical solutions where required.
• Follow up with support tickets outstanding and liaising with external parties.

Requirements

QUALIFICATION AND SKILLS

• Matric Certificate.
• 1 - 2 years of experience as in technical support or similar role.
• Reliable internet connection for remote work. (if required)
• Project management experience is preferred.
• Good attention to detail and ability to show initiative.
• Willing to work flexibly and with enthusiasm.
• Ability to communicate effectively with a wide variety of people in a professional manner whether it be face to face, telephonically or written communication.

Previous experience with the technologies below would also be beneficial:

• Office 365
• Microsoft windows software and packages
• Ticketing systems
• Dialer experience
• Parameter setup and functions
• Flow mapping and design