Jobs Available at Mimecast

What You'll Do

• Mitigate risk associated with you account set to improve Gross Revenue Retention.
• Manage relationships with key stakeholders within a large volume account set.
• Understand customer goals and challenges to provide tailored solutions and recommendations.
• Manage onboarding, training, and integration processes for new customers in the account set.
• Proactively monitor customer usage, health, and performance metrics to identify opportunities for improvement.
• Engage with customers to gather feedback, address concerns, and drive adoption.
• Develop and execute customer success plans aligned with the account patch's business objectives.
• Collaborate with the sales team to identify upselling, cross-selling, and contract renewal opportunities.
• Advocate for customers within the company, representing their interests and feedback.
• Collaborate with the product team to provide insights for enhancements and new features.
• Contribute to customer success resources, such as knowledge base articles and case studies.

What You'll Bring

• Proven experience in customer success or account management within a SaaS or technology company
• Strong understanding of customer success/account management principles, methodologies, and best practices.
• Excellent interpersonal and communication skills.
• Analytical mindset and ability to leverage data for decision-making.
• Results-oriented with a focus on customer satisfaction, retention, and revenue growth.
• Self-motivated and able to work independently while collaborating effectively.
• Experience managing a large volume account set is preferred.
• Familiarity with Salesforce CRM software and Gainsight platforms is a plus.
• Bachelor's degree in business or related field (or equivalent work experience).

go to method of application »

What you'll do

• Executive level sales engagements 
• Prepare individual customer engagement strategies and plans 
• Leveraging existing contacts, marketing and networking opportunities to create sales opportunities
• Develop and maintain a robust Sales Pipeline, with appropriate cover within a CRM/ERP system
• Prepare presentations, proposals, business cases, total cost of ownership, evaluations and sales contracts.
• Partner Development – The individual will be working closely with key Enterprise partners to develop and close pipeline
• Provide engaging, appropriate product demonstrations to potential clients. 
• Be proactive in developing & maintaining the required level of knowledge in Cybersecurity, Cloud Computing, and the Software as a Service landscape. 
• Communicate & present opportunities, special developments, information, or feedback gathered through field activity to appropriate Mimecast departments and staff.
• Participate in marketing events such as seminars, trade shows, channel forums and telemarketing events. 
• Manage and monitor client implementations
• Manage client handovers to Account Management.   

What you'll bring 

• Experience in HUNTER IT solution selling experience (farmers need not apply)
• Track record of EXCEEDING sales revenue targets 
• Experience opening and closing large enterprise deals following proven solution selling methodology
• Proven ability to build integrated sales and marketing plans 
• Ability to manage risks, priorities and expectations in a fast-paced environment  
• Superior problem-solving and analytical skills  
• Ability to work with and gain input and resources from multiple teams and disciplines 
• In- depth understanding of the Channel landscape
• Accurate forecasting and sales reporting experience 
• Broad general knowledge of the SaaS and high-tech industry
• Experience selling into Africa beneficial 
• Working with a BDR team and ISP/Channel 
• Commercial diploma or degree beneficial