Profile Personnel is an independently owned Executive Recruitment and HR Solutions Firm. Since our inception in October 1997, we have successfully added value to our HR Solutions, Labour Consulting, Payroll Services and Executive Recruitment Clients, both locally and nationally.
Our continued success has been to build meaningful and lasting relationships wi...
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We are seeking a highly analytical and driven Collections Strategy Analyst to support the optimisation of collections performance through data-driven insights, strategy execution, and continuous improvement initiatives. This role will play a key part in analysing portfolio performance, identifying opportunities, and supporting the implementation of effective collections strategies across operational channels.
Key Responsibilities
Analyse collections and portfolio data to identify trends, risks, and performance opportunities.
Support the development, testing, and optimisation of collections strategies and campaigns.
Monitor key collections KPIs including RPC, PTP, conversion, and yield performance.
Develop dashboards, reports, and performance insights to support decision-making.
Conduct deep-dive analysis to identify root causes and recommend actionable improvements.
Collaborate with Data Science, Collections Operations, Digital, and other stakeholders to improve strategy effectiveness.
Support customer segmentation and targeting strategies through behavioural and payment pattern analysis.
Requirements
Bachelor’s degree in Finance, Economics, Statistics, Business Administration, or related field.
2–5 years’ experience in data analysis, collections, credit risk, or financial services.
Strong SQL skills (essential) and advanced Excel proficiency.
Experience with Power BI or reporting tools will be advantageous.
Strong analytical, problem-solving, and communication skills.
Ability to translate complex data into practical business insights and recommendations.
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