Collections Supervisor at Fidelity Services Group

Overall Purpose of the Job: 

• Supervise Residential Collections teams ensuring good results in: debtors days, DSO and reduction of bad debt expenses/write off

 Minimum qualification and experience:

• Matric, studying towards a Financial Qualification
• 5-7 Years Collections Supervision in a high-volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and Accpac
• Strong People & Communication skills

 Main duties & responsibilities:

• Supervise daily tasks within the Residential Collection teams
• Ensure timeous collection of due & overdue debtor accounts
• Evaluate staff performance (individual & team)
• Develop & train staff
• Ensure compliance with departmental goal, policies, procedures & initiatives
• Prepare daily/weekly/monthly reports
• Attend operational debtor meetings
• Assist staff with collecting money & resolving queries in more difficult situations
• Plan & implement collection strategies with the credit control team to ensure monthly collection & bad debt provision targets are achieved
• Supervise all day to day HR related issues with subordinates
• To ensure excellent customer service to both internal and external clients
• To review and approve transfers, credit notes, refunds & debit notes within the department’s approved DOA
• To participate in various ad-hoc projects within the Credit Control Department