Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Main purpose of the job:
- Answer inbound calls on switchboard; attend to visitors at front reception; assist with administrative duties; follow through on client queries; sales and technical team as and when needed.
Qualifications and experience:
- Minimum Grade 12
- Minimum 2 years Administration Experience
- Computer Literacy (Excel, MS Word, Outlook)
Responsibilities and Duties:
Sales Support
- Receive contracts
- Check contract to ensure that they have been completed correctly
- Submit contracts to Cape Town office for processing
- Receive, resolve and resubmit rejected contracts
- Assist with other Sales related Administration as and when needed
- Distribute faxes received to the Sales Consultants
- Filing all sales admin documents
- Answer all calls received timeously
- Assist with other Ad-hoc duties as and when required
- Assist with capturing feedback
Customer Interaction:
- Answering Switchboard and direct calls
- Customer liaison and telephonic enquires
- Attend to visitors and job applicants calling at the office
- Assist and follow up on all quires received point to point
Technical Support:
- Booking of technicians when required.
- Assists technicians will queries and looking up details
- Assists technicians by putting them on test
- Assist client with general technical queries
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Senior Fire Fighter qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 5-6 years related experience are essential
- Valid code C1 driver’s license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication, and customer liaison skills are required.
- Hazmat experience and knowledge essential
- First Aid levels 1 to 3
- BAC / AEA certified with HPCSA registered will be advantageous
Fire Fighter qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1 driver’s license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication, and customer liaison skills are required.
- Hazmat experience and knowledge essential
- First Aid levels 1 to 3
- BAC certification with HPCSA registration advantageous
Junior Fire Fighter qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1 driver’s license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication, and customer liaison skills are required.
- Hazmat experience and knowledge essential
- First Aid levels 1 to 3
- BAC certification with HPCSA registration advantageous
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Minimum Requirements:
- Minimum Matric Certificate
- Minimum 3 years of billing experience essential
- SAP Billing experience essential
- Computer Literate – excel essential
Skills & Attributes:
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Excellent telephone skills
- Solid attention to detail to ensure accuracy of information
Job Function:
- Process invoices daily/weekly/monthly
- Proactive identification of simplification/automation opportunities
- Process credit memos
- To participate in various ad-hoc projects where necessary
- Preparation of Billing reports
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Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- Living within a reasonable distance from the branch or willing to relocate
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the client.
- Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Executive management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Senior Management.
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Minimum Requirements:
- Matric (Grade 12)
- Must be able to function in a stress full environment with daily challenges
- Excellent people management skills
- Excellent time management skills
- Previous Cash centre experience would be an advantage
- Must be able to deal on a professional level with clients
Key Performance Areas: (not totally inclusive):
- Management of Staff
- Queries relating to treasury and teller differences
- Feedback to clients and support department
- Adhering to policies and enforce procedures
- Mitigate Risk
Other personality attributes:
- Must be able to multi-task
- Must be willing to accept responsibility and accountability for all queries
- A hands-on person with exceptional time management skills
- Must be able to address and resolve any staff challenges which may arise.
- Position will require shift working (day or night)
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Minimum Requirements...
- Grade 12 / Matric
- Grade A/B/ PSIRA registered and accredited
- Computer Literacy in MS Office, CCTV, etc
- Must be able to work under pressure and for extended hours as and when required
- Strong ability to work shifts
- Work independently and within a team.
- A minimum of two years’ experience in the Security Industry Control room or Call Centre
- Fluent in English
- No criminal record or any Pending Cases
- Must be reliable and trustworthy
- Firearm Competency with Business Purposes
- Driver's license with no endorsements
- At least 3 contactable references
Job Specification...
Key Performance Areas: (not totally inclusive)
- Managing of the control room personnel in all aspects of the control room
- Updating the incident register on a daily basis
- Able to exercise and maintain discipline
- Key Control
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Overall Purpose of the Job:
- Supervise Residential Collections teams ensuring good results in: debtors days, DSO and reduction of bad debt expenses/write off
Minimum qualification and experience:
- Matric, studying towards a Financial Qualification
- 5-7 Years Collections Supervision in a high-volume consumer environment
- Strong knowledge of Microsoft Office & Excel
- Working knowledge of LSN and Accpac
- Strong People & Communication skills
Main duties & responsibilities:
- Supervise daily tasks within the Residential Collection teams
- Ensure timeous collection of due & overdue debtor accounts
- Evaluate staff performance (individual & team)
- Develop & train staff
- Ensure compliance with departmental goal, policies, procedures & initiatives
- Prepare daily/weekly/monthly reports
- Attend operational debtor meetings
- Assist staff with collecting money & resolving queries in more difficult situations
- Plan & implement collection strategies with the credit control team to ensure monthly collection & bad debt provision targets are achieved
- Supervise all day to day HR related issues with subordinates
- To ensure excellent customer service to both internal and external clients
- To review and approve transfers, credit notes, refunds & debit notes within the department’s approved DOA
- To participate in various ad-hoc projects within the Credit Control Department
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Reporting to the Branch Manager
- The above position is vacant at our Edenvale Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties.
- The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant staff.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cash centre experience or similar role is an advantage
- Treasury experience is an advantage
- Able to work under pressure and multitask
- Must be able to work extra hours when needed
- Must be able to address and resolve challenges which may arise
Job Specification:
- Opening and closing of Cash Centre where applicable
- Ensure that Standard Operational procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Re-counting of money if differences occur
- Ensure daily reports and statistics are up to date
- Ensure that all relevant documents are complete, neat and filed
- Ensure all schedules balance with physical count
- Ensure registers are used and signed for daily
- Ensure incident reports are handled as required
- Ensure all client queries are dealt with in a professional manner and timeously
- Ensure client satisfaction is top priority
- Ensure basic discipline is enforced within the Cash Centre
- Accountable for Cash Centre appointed to him/her if no manager
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Minimum Requirements:
- Sales diploma or equivalent qualifications.
- Previous Sales experience – proven track record will be essential.
- At least 5 years’ experience in sales in a similar position.
- PSIRA Grading will be an advantage.
- 2 - 4 Years Sales Experience in Security preferably.
- Fully Bilingual. Additional Languages will be an advantage.
- Excellent Verbal and Written communication.
- Capable to work under pressure and for extended hours, if required.
- Previous experience in the Security industry would be a distinct advantage.
- Full competence in the use and application of the MS Office suite programs.
- Computer Literate (MS Office, advanced Excel, PowerPoint).
- Must always be professional and well presented.
- Clear Criminal Record and No Pending Cases.
- Valid driver’s license.
- Own Reliable Transport.
- Must be prepared and willing to travel.
- Should reside in the Bloemfontein or surrounding area.
Essential Duties & Key Performance Responsibilities: (Not totally inclusive)
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients.
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements.
- Personally, designing and costing the complete solution offering.
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients.
- Planning, budgeting, coordinating, and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge.
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum is to be attached.
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, to maximise growth within a specific market.
- Securing profitable new business through cold calling and other appropriate means.
- Attending to potential clients in different areas of responsibility.
- Addressing and resolving client’s queries promptly and satisfactorily.
- Physically conducting site surveys for security requirements and preparing proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients.
- Planning, budgeting, coordinating, and attending client’s needs.
- Assisting with marketing related issues for the area.
- Compiling and submitting weekly and monthly management reports.
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Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents.
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and conducting emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and conducting emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Operating mobile and fixed breathing apparatus
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions. Conduct health and safety inspections to ensure a safe environment.
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing, and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily incidents.
Qualifications, experience, and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 years related experience are essential
- Valid, unendorsed vehicle driver’s license
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication, and customer liaison skills are required.
- Hazmat experience and knowledge
- EMT certification
- First Aid levels 1 to 3
go to method of application »
Minimum Requirements:
- Minimum Matric Certificate
- Minimum 3 years of billing experience essential
- SAP Billing experience essential
- Computer Literate – excel essential
Skills & Attributes:
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Excellent telephone skills
- Solid attention to detail to ensure accuracy of information
Job Function:
- Process invoices daily/weekly/monthly
- Proactive identification of simplification/automation opportunities
- Process credit memos
- To participate in various ad-hoc projects where necessary
- Preparation of Billing reports
go to method of application »
Minimum qualifications and experience:
- Matric
- A minimum of 3 years project administration experience
- At least 3 years administration and financial experience within a project environment
- Good understanding on project management methodologies, financial acumen and understanding of Revenue
- Computer literacy in Microsoft Outlook, Excel, Word and PowerPoint
Main duties & Responsibilities:
- Schedule regular weekly and monthly meetings and record decisions (e.g. assigned tasks and next steps)
- Update Project schedule with new data from SAP for CS and PS
- Order resources, like equipment, subcontractors and software – Purchase order process on request from Project Managers
- Weekly Booking of technicians – on request from Project Managers
- Booking of accommodation, leave, overtime, travel allowances and expense claims of all resources of the PMO
- Prepare and provide documentation to internal teams and key stakeholders – as required
- Track expenses and provide financial feedback to Project Managers and Head of PMO
- Act as the point of contact for all participants of the PMO
- Logging of IOD’s for all resources of the PMO
- Handling of files from Sales – Receive file from sales
- Checking of File received from Sales that all information is in the file before handing over file to Head of PMO.
- PO process – 2 days process – PO in File
- DN process and GRN process – POD and Tax Invoice print and in file.
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Minimum Requirements
- Grade 12 (Matric) Certificate of equivalent.
- PSIRA Grade A/B registered and accredited, up to date.
- No Criminal Record or any pending cases.
- Valid driver’s license with own reliable transport.
- Minimum 2 - 5 years Supervisory or Management experience.
- Staff Management experience essential.
- Computer literacy.
- Clear Criminal Record.
- Must be physically fit and in good health.
- Must reside in the Bloemfontein area or willing to relocate on own cost.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
- Daily feedback and liaison with Fidelity Security Services Management and Clients.
- Compiling, distribution, and communication on daily, weekly, and monthly reports.
- Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
- Obtaining statements of all investigations.
- Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
- Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
- Discipline staff. Attend CCMA and Labour Court if and when required.
- Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
- Auditing and verifying the access registers on a daily basis and generating exception reports.
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Key Responsibilities:
Operational Oversight:
- Supervise fire operations within the assigned region.
- Ensure fire engines and other emergency vehicles are well-maintained and operational.
- Coordinate firefighting operations during emergencies, including large-scale fires, natural disasters, and other crises.
- Ensure fire safety protocols are followed during emergency response activities.
Personnel Management:
- Supervise a team of firefighters, fire officers, and support staff.
- Conduct performance evaluations and provide training and development opportunities.
- Ensure that all personnel are compliant with health and safety standards.
- Address personnel issues, including discipline, promotions, and workforce scheduling.
Training and Development:
- Organize and oversee ongoing training programs to ensure that staff are equipped with up-to-date skills and knowledge.
- Evaluate the effectiveness of training and suggest improvements.
- Ensure that personnel are familiar with the latest firefighting techniques, equipment, and safety protocols.
Administrative Duties:
- Prepare reports and documentation on fire incidents, resource allocation, and personnel performance.
- Oversee record-keeping, incident reporting, and compliance with local, municipal, and national fire safety regulations.
Community Outreach:
- Collaborate with local government agencies and community organizations to improve public safety.
- Respond to community concerns regarding fire risks or safety issues.
Liaison:
- Act as the liaison between local municipal fire department, and other emergency services (police, medical, etc.).
- Participate in interagency training exercises and disaster response coordination.
Key Requirements:
Education & Experience:
- Four-year Tertiary Diploma in Fire Technology National Diploma in Fire Technology or Associate Diploma in Fire Technology or Level 4 in Fire Science, Operations, Fire Safety and Management.
- Minimum 7 years Supervisory experience as a Station Commander or in an equivalent position level.
- Firefighting certifications, such as Fire Officer I, II, or III, Pump Operator, Vehicle Rescue, Rope Rescue, Incident Management and other relevant certifications.
- Strong leadership, communication, and decision-making skills. Ability to work under pressure and manage large teams in stressful situations.
- Ability to work in both office settings (for administrative tasks) and field environments (during fire incidents or training).
Method of Application
Use the link(s) below to apply on company website.
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