Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value p...
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Successfully completed the RE 5 Examination Level 1
Reliable transport
Fully bilingual (English and Afrikaans)
Computer literate (MS Office and MS Excel)
Deadline driven and ability to work under pressure
Methodical, detailed and organized work style
Proactive with a sense of urgency
Experience:
A minimum of three (3) years' Claims experience (Commercial and Personal)
A minimum of three (3) years' working experience within the Insurance industry
Roles and Duties:
Validate claim documentation for the registration of motor/non-motor claims
Confirm and validate sufficient cover according to policy documents
Ensure accurate capturing and updating on all data systems
Manage the claim from start through to settlement stage
Gather information about the insurance claim from the client and any others involved
Inform the client of the outcome of the claim in writing
Determine merits based on facts and investigation of reports presented
Obtain all information required for the settlement or rejection of claims
Perform continuous adjustments of reserves
Follow up with loss adjusters/assessors periodically/daily if required
Negotiate claims with clients, service providers, and Insurance market
Negotiate contentious claims with Insurance market and clients
Maintain claims files in accordance with operational standards and company procedures
Perform daily system updates
Provide prompt feedback and handle complaints (internal & external)
Ensure speedy resolution of queries and complaints
Submit and provide insurer feedback & reports as per agreed timelines
Facilitate and maintain sound working relationships with all parties concerned
Maintain records of all reports submitted to clients
Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance with tactical policies, procedures, and standards
Resolve escalated customer queries and complaints, providing feedback to customers on matters resolved
Develop work routines in line with operational plans/schedules to manage service achievement
Share knowledge on, and participate in, the creation of new standards, control systems, and procedures to maintain service delivery
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