Commercial Deal Analyst at Clickatell

Description

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

This role will form part of the Sales Operations Function residing within the Commercial Sales Line of the Business. The primary focus and objectives are to support the Deal Desk Manger to improve customer acquisition & retention through the implementation and evolution of sustainable commercial pricing models that encourage rapid adoption and promote extension of the customer life cycle. The production & maturation of relevant & insightful customer analytics with actionable outcomes is key to maximizing value extraction.

We Do The Right Things- Responsibilities of the Role

• Support and contribute to the establishment of a new Deal Desk function - residing within the Sales Operations Team.
• Core objectives of the role include improving deal win rate, reducing cycle time, maximising commercial benefit of deals for Clickatell and the Client, and working with key stakeholder to deliver differentiated, attractive, data-based proposals and pricing to our clients
• Support and produce customer facing pricing & profitability outputs, develop competitive models aimed at acceleration of deal closure, customer incentivised upsell & cross sell activity and stickiness, while balancing business and customer priorities and objectives.
• Develop, maintain and evolve appropriate processes and controls in support of continued customer profitability, successful customer activation and account management activities.
• Provide relevant, meaningful and insights-driven metrics and visualisations aimed at enabling data driven decision making capabilities across the organisation.
• Facilitate feedback into cross-functional areas of the organisation driving best practices & lessons learnt.
• Maintain and mature complex pricing policy for unique customer channels including Social Volatiles and Partner accounts
• Provide Sales Leadership support through ad hoc analysis, insights driven analytics and customer engagement activities.
• Provide insights and guidance into the RFx processes aimed at increasing frequency and likelihood of deal closure and success.
• Facilitate cross departmental engagement in support of sales activities and customer satisfaction
• Leverage available tools and data to enable a continuous optimisation engine within the Deal Desk.
• Research and recommend additional tools and best practices to further augment and improve the success of the Deal Desk.

Requirements

We Are On A Learning Journey- Requirements of the Role

• Relevant Commercial / Financial degree
• CIMA & or Post grad qualification advantageous

Work Experience

• 5-10 years’ experience in a similar role essential.

Knowledge and Abilities

• Advanced excel & modelling skills essential
• Knowledge of Salesforce, PowerBi, NAV, CmNxt, MC2, Tract preferable
• Effective communication & ability to engage at all levels within an organisation
• In-Depth Knowledge & proven experience in maintaining profitability and pricing development
• Pro-Active, in-depth problem-solving capabilities with the ability to think outside the box.
• Proficient knowledge of MSOffice suite
• Curious, courageous, and collaborative by nature – willing to challenge the status quo
• Independent self-starter
• Able to operate in a complex, faced paced environment with the ability to balance conflicting priorities
• Ability to engage across the organisation in a collaborative manner

A Bit About You

You are a pacesetter, who is strong in execution and comfortable in a fast-paced environment and working across multiple projects simultaneously. You set the priorities to deliver practical solutions for opportunities and change. You achieve results though maximizing resources and leading the way to the best solutions. You build and invest in relationships and influentially engage across teams, and with specialists, to brainstorm and arrive at the right answers. You develop, finetune and manage processes and coach the team on procedures and adopting new techniques. You are incredibly independent and a self-starter with a microscopic attention to detail. You take initiative by being resourceful and proactive.

Benefits

Why You Should Join- Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Home office set-up with laptop, monitor and other related items.