Commercial Lines Underwriter at PSG Konsult Ltd

Job description:

• The Underwriter is primarily responsible for performing after sales service offering to clients, thereby contributing to the ongoing client relationship. The focus of the role is to provide quality service and maximise client retention and referral, in line with the Practice Service model and procedures.
• The role needs excellent client relationship management and office administrative skills.

Responsibilities:

• Source and negotiate terms with insurers, compare quotes, and select the best cover for the client's risk profile.
• Prepare quotations, schedules, and policy documentation accurately and within SLA turnaround times.
• Process renewals, endorsements, and mid-term adjustments.
• Ensure compliance with FAIS, POPIA, and insurer underwriting guidelines.
• Assist with claims queries where underwriting input is needed (e.g., confirming cover, liaising with insurers).
• Maintain accurate CRM/policy admin records.
• Meet production, retention, and profitability targets set by the brokerage.
• Stay current on industry trends and insurer product changes

Minimum requirements:

• Matric/Grade 12 & NQF Level 4/5 in short term insurance - Essential
• RE5 (Regulatory Exam) completed
• Min of 8 years’ relevant short term insurance underwriting experience, knowledge and skills (Commercial)
• Proficient in both spoken and written English and at least one other of the official South African languages
• Solid working knowledge of commercial classes of business (property, liability, motor fleet, etc.
• Proficient in MS Office including Excel and underwriting/policy administration systems including product provider systems including Santam and Old Mutual Insure systems
• Valid driver's licence and own reliable transport

Competencies required:

• Warm, personable, and genuinely enjoys engaging with clients daily.
• A strong relationship-builder who focuses on long-term client retention, not just processing business.
• Able to work well within a team environment and collaborate with colleagues and other departments.
• A confident communicator and negotiator, comfortable liaising with both clients and insurers.
• Detail-oriented and methodical, given the financial consequences of underwriting decisions.
• Calm and professional under pressure, including with frustrated or demanding clients.
• Self-motivated and organized enough to manage a full portfolio without things slipping through the crack

Closing date: 28-Jul-2026