Commercial Sales Agent DFA at Old Mutual

Job Description

Key Responsibilities:

Customer Interaction:

• Answer incoming calls from customers and address their inquiries promptly and accurately.
• Make outbound calls to potential customers to promote products or services.
• Provide detailed information about products and services, including pricing, availability, and features.
• Handle customer complaints and resolve issues in a professional and empathetic manner.

Sales and Promotion:

• Identify customer needs and recommend appropriate products or services.
• Upsell and cross-sell products or services to existing customers.
• Meet or exceed monthly sales targets and performance metrics.

Data Management:

• Accurately record customer interactions and transactions in the CRM system.
• Maintain up-to-date customer records and ensure data accuracy.
• Follow up on customer inquiries and ensure timely resolution.

Team Collaboration:

• Collaborate with team members to achieve common goals and improve overall performance.
• Participate in training sessions and team meetings.
• Share feedback and suggestions for process improvements.

Compliance and Quality Assurance:

• Adhere to company policies, procedures, and guidelines.
• Ensure compliance with regulatory requirements and quality standards. 
• Monitor and maintain call quality, ensuring a positive customer experience.

Qualifications:

• Matric and recognized FSCA qualification.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to think on your feet.
• Proficient in using CRM software and other relevant computer applications.
• Ability to work in a fast-paced environment and handle high call volumes.
• Strong sales skills with a customer-focused approach.

RE Qualification
Key Competencies:

• Communication: Clear and effective communication skills to interact with customers and team members.
• Customer Service: Ability to provide exceptional service and handle customer inquiries and complaints professionally.
• Sales Orientation: Strong sales skills with the ability to identify customer needs and recommend suitable products or services.
• Problem-solving: Ability to resolve customer issues efficiently and effectively.
• Teamwork: Willingness to collaborate with team members and contribute to a positive work environment.
• Adaptability: Flexibility to adapt to changing situations and handle various customer scenarios.