Communication Manager at Nando's

Job Description    

The Communication Manager's role is to manage the Internal communication and brand experience function which requires the briefing in, trafficking, and channel management of all internal communication as well as supporting all admin related to activations and events. They will also need to manage and distribute Point of Sale collateral for restaurant openings, trials, and quarterly national promotions. 

Minimum Requirements    

• Communication degree/ Diploma 
• Driver’s License and own vehicle
• 3 years’ experience working in a communication role

Knowledge 

• Knowledge of briefing, trafficking, and channel management
• Knowledge of project management and rollouts (Basic)
• Microsoft Office skills – excel, word (Intermediate-Advanced)

Duties and Responsibilities    

Communication Management

• Set up and manage all internal communication briefs.
• Manage the full communication copy and design process, approval, and scheduling.
• Traffic internal agency to ensure prioritization and deadlines are met.
• Scheduling communication to the correct audience and on the relevant channels
• Video production - setting up pre-production meetings, issuing approved scripts and co-orienting shoots and agencies.
• Channel management through content and communication calendar:
  • Notification Emails – schedule and send out communication for the Marketing team.
  • WhatsApp – registering templates, maintaining the schedule, and issuing links to the People Team for sharing.
  • LinkedIn – loading posts and community management.
  • PERi-Post Newsletter – collection of content including pictures and information, managing printing, packing, distribution, and issuing of prizes.
  • PERi-Central intranet – loading of information, testing, and communication.
  • Rando’s App – loading of content, testing links, and communication.
  • Heatwave Radio – brief team on all new campaigns and communication.
• Surveys & Audits – testing survey links, scheduling communication, booking venues and staff communication, issuing of vouchers.

Activations & Event Support Role

• Implementation and communication of special occasion activations (Mandela Day, Heritage Day, Nando’s Birthday, Valentine’s Day etc)
• Admin support on all events – managing the guest lists, briefing in communication, packing gift bags, and ensuring branding is issued and returned.

POS Management & Distribution

• Manage and update the national restaurant lists as they pertain to point of sale (POS) sizes and requirements in restaurants.
• Coordinate the POS sign-off process from beginning to end.
• Act as a supporting point of contact for marketing collateral distribution partners, and printers.
• Plan and oversee the distribution of POS and collateral for national and casa-specific trial campaigns.
• Brief POS collateral quantities.
• Brief packing and courier partners.
• Manage Proof of Delivery (POD) reports and resolve POS delivery-related queries.
• Liaise with the Regional Marketing Managers to ensure a swift supply of casa opening kit materials.