Community Activator I at Nedbank

Job Purpose
To ensure Nedbank can connect and reach clients where they live, meet, shop, work and travel; to ensure profitability and growth in the informal market.

Job Responsibilities
Nedbank Goals (EDUCATE and SOLVE):

• Educate clients on the convenience, security and functionality of self-service solutions
• Increase the uptake of Nedbank products and service.
• Educate clients on Transactions and servicing of their accounts.
• Educate clients on digital banking and increase digital activity.
• Facilitate with resolution of client banking related queries.
• Solve client banking needs by offering digital banking solutions.

Nedbank Goals (GROW):

• Create great client experiences through client engagement to ensure Nedbank is rated number one in client service.
• Connect with the informal market community and offer financial solutions and services to meet their banking needs.
• Achieve sales growth targets by seeking opportunities to grow market.

Client Engagement:

• Establish relationships with  Individuals and businesses in the  community (i.e. spaza shop owners).
• Demonstrate banking  to the community as simple, convenient and progressive  through trusted digital channels. 
• Engage the community where they live, meet, shop, work and travel.
• Participate in community needs discussions to build mutually beneficial banking relationships . 
• Ensure great community experiences by acting in the client's best interest; keeping the the client informed and always  do and  say as promised.

Risk, Operations and Leadership:

• Adhere to Nedbank security, operational and compliance procedures and policies
• Uphold  the Nedbank corporate image requirements and standards .
• Give input to support and management teams to enable communities to achieve their financial  goals and to ensure a client first mindset in all interactions.
• Be an example to the team and others by bringing the Nedbank values and behaviours to life through your own behaviour, practice and self-growth.
• Ensure FICA and FAIS requirements are met as required by relevant legislation.
• Complete all relevant training requirements for role and ensure continuous learning as required.

Minimum Experience Level

• 1 - 2 years
• Demonstrated community involvement; Client Service, Sales, Relationship Building

Preferred Qualification

• FAIS accredited Qualification (Accounting, Finance, Banking, Business)

Essential Qualifications - NQF Level

• Diploma

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Client service principles
• Problem solving skills
• Client Relationship Management
• Financial products and services, Nedbank and external providers
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Business Acumen
• Sustaining Customer Satisfaction
• Building Influential Partnerships
• Account Planning
• Advancing Sales Discussions
• Building Networks
• Planning and Organizing

Closing Date -  13th, April 2022