Community Control Room Operator - Pinetown at Fidelity Services Group

MAIN PURPOSE OF JOB:

The aim of a Community Control Room operator  is to handle and dispatch resources to Community WhatsApp messages  and CCTV Alerts.

QUALIFICATION & EXPERIENCE:

• Grade 12 (Matric)
• Grade C PSIRA Registered
• CCTV
• Good communication skills
• Responsibilities and duties:

Administration 

• Monitor and action emergency and non-emergency WhatsApp messages and CCTV Alerts.
• Respond on Community WhatsApp groups via a tablet or desktop.
• Recording all relevant information into the activations by means of computer
• Record and report all incidents and accidents to the senior on duty
• Ensure all relevant administrative work and handled signals are completed

COMPUTERS AND EQUIPMENT MANAGEMENT

• Report any faults to the appropriate authority on duty
• Not abuse the use of company tablet for private telephone calls
• Effective use and compliance of safety and zero harm standards

TIDINESS OF THE MONITORING CENTRE

• Responsible for a clean and tidy workstation

CLIENT LIAISON

• Telephonic assistance with any problems or complaints.
• Sales leads to be recorded and reported through the appropriate channel(s)

GENERAL

• Have sound knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Not abuse company resources for private calls

STANDARD OPERATING  PROCEDURES

• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon service level and performance targets
• High standard of service must be upheld

ADHOC

• Assisting with other ad-hoc tasks and projects as and when required.