Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
Read more about this company
DUTIES:
TECHNICAL TARGETS
- Plan and manage the Installation and Service department
- Liaise with clients and accounts department with regards to technical and account queries
- Meeting Field Force Transformation (FFT) targets
- Installation Inspections
- Ensure proper stock control and counts in technical vehicles and store room as well as inspections
- Check all invoices to ensure correct stock transfers
- To maintain stock levels and ensure stock readily available for installations/service
EHS
- Manage Health and Safety and injuries on duties
- Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
- Conduct SHE meetings and toolbox talks with Installations staff
PEOPLE MANAGEMENT
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
- People management, including all HR related issues as well as staff development
- Identify Training and development needs among staff and coach accordingly
- Work closely with the staff members to identify and solve queries
- Staff Wellbeing
- ADMINISTRATION
- Complete the following reports: Weekly actual numbers vs. targets, Stock take & Control, Weekly Installations/Sales follow up/Courtesy calls, Late service calls, Fuel consumption and kilometres, Red/green flag and SMS test.
- Check Installer drive sheets i.e. arrival and departure times at sites
- Check and distribute fines to installations staff and obtain signed AOD’s
- Investigate break ins, downloads of panels and compile break in report
- Receive and attend to client queries and provide feedback
- Address emails received from internal departments and provide feedback
- Liaise telephonically with technicians and internal departments regarding technical queries
- Send technical vehicles for service and repair as and when required
- Investigate and report claims against the company and report damages that may have occurred
- Attend various training sessions
- Complete the annual recommitments with Installations staff
PERFORMANCE STANDARDS
- Ensure that weekly and monthly Technical targets are met
- Ensure first time resolution to client query
- Ensure that FFT targets are met as set out in the budget for the branch.
- Minimize stock loss to less than 1%.
- Stock take as per regional dates
- Check and distribute FTT, Low Bat and WIP reports
- Ensure that all incidents are reported to HR within 24 hours of the incident occurring
- Ensure inspections are conducted on a monthly basis and discrepancies reported to Installations Manager / HOD
- Ensure toolbox talks and SHE meetings are conducted monthly and minutes sent to HR Officer – EHS
- Ensure that the terminated paperwork is submitted to HR for processing
- Ensure that staff performance is monitored and recorded regularly
- Ensure that staff are given the proper training and in line with the work completed
- Ensure that queries are dealt with effectively and efficiently
- Ensure that reports are completed on a daily, weekly and monthly basis for Branch & Regional Technical Manager
- Attend weekly, monthly meetings
- Ensure that AOD’s are signed and submitted to payroll before 10th of each month for payroll cut off
- Ensure that Listener notes and emails are attended to timeously and feedback provided
- Ensure that all technical queries are resolved within prescribed standards
- Ensure vehicles are sent for repair at regular intervals
- Ensure that investigations and claim reports are addressed within prescribed standards
- Ensure that payroll documents are submitted by 10th of every month
- Ensure that training sessions are attended as and when required
- Ensure completion of courses as and when required (annually)
COMPETENCIES (TECHNICAL & BEHAVIOURAL)
- Informing
- Motivating others
- Planning
- Time management
- Drive for results
- Action Oriented
- Priority setting
- Functional / Technical Skills
- Customer Focus
- Business Acumen
- Interpersonal savvy
- Hiring and Staffing
- Building effective teams
- Approachability
- Problem solving
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, Listener, Outlook, Internet, Power point)
- Knowledge of Listener & SAP (advantageous)
- PSIRA Registered (Grade B)
- Valid Driver’s License
- Conversant in SAIDSA requirements
- After hours / Standby availability
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent
- Minimum 3 years’ management experience
- Customer Service experience
- People management experience
- Minimum 3 years’ Alarm system technical background (in depth knowledge different alarm components and panels)
- Stock Control
- Tertiary education (advantageous)
- Financial background (advantageous)
- Fully bilingual
go to method of application »
Driving Instructor
The overall purpose of this position is to facilitate, assess and present driver training interventions (classroom based, as well as in-car assessments) as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.
The required work area will also include regional branch visits and the working of irregular hours (including nightshift & Weekends from time to time).
Minimum Requirements:
- Driver’s License (EB)
- Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
- Microsoft Windows and Microsoft Office Packages
- Grade 12 / NQF 4
- PSIRA Grades E-B
- Assessor registration with ETDP SETA & SASSETA
- LMV Drivers License (Minimum of three years’ experience)
- Ability to communicate well in English
- Clear Criminal Record
Key Performance Areas:
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accur
go to method of application »
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence - (Compulsory)
- Own reliable vehicle - (Compulsory)
- Valid PSIRA - Grade C (Advantageous)
- Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
Overall Purpose of the Job:
The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate
- Valid driver’s license.
- Firearm competency (Business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
go to method of application »
Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate
- Additional education is advantageous
- Computer literate and technologically adept
- MS Office (Word, Excel, Powerpoint etc)
- Fidelity systems (Transtrack, iCash, Big Green, ISA, etc) is advantageous
- Good interpersonal skills
- Good verbal and written skills
- Ability to operate as part of a team and go the extra mile when necessary
- Cash industry experience is advantageous
- Ability to work under pressure and meet targets and deadlines
- Sales / Sales Administration experience is advantageous
Key Performance Areas: (not totally inclusive)
- Detailed understanding of the Cash Solution product and service offerings
- Support to FCS Sales team and Gauteng CAM’s related to the administration requirements
- Validation and/or completion of some/all administration related to the deals
- Assist with client retention
- Effective planning of activities in order to deliver against the tasks assigned
- Strong administration and co-ordination of activities with all relevant departments to ensure that the services are successfully implemented
- Ability to liaise with customers (internal and external) with professionalism and efficiency
- Adhere to all laid down SOP’s
- Detailed understanding of all systems and how to interpret the data in order to assist the Sales team in decision making / query resolution
- Prepare all required documents for the offering, making sure they are all completed correctly as per vetting process & company’s guidelines/policies
- Assist with departmental reporting and management information
- Assist with general PA duties when required
- Assist with queries and issues relating to sales
- Assist with general sales queries by resolving / escalating them accordingly
- Facilitating the resolution of all client queries including contractual, pricing and other queries in the form of verbal/internal communication, or by e-mail.
- Perform adhoc duties when required by sales management
Core Competencies:
- Demonstrates integrity by modelling Fidelity’s values and ethical standards
- Strong administrative skills
- Focuses on impact and result for the client and responds positively to feedback
- Consistently approaches work with energy and a positive, constructive attitude
- Builds strong relationships with clients and external actors
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change and ability to manage complexities
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
Skills:
- Attention to detail is essential
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Ability to multi-task and prioritize work schedules
- Judgement and decision making
- Service orientation
go to method of application »
Minimum Requirements:
- Matric certificate or equivalent.
- Excellent communication skills.
- Computer literate and proficiency in Microsoft Word, Excel, and Outlook.
- At least 2 years’ stock administration experience.
- Technical background and experience will be an advantage.
- Must be willing to work overtime when required.
- Strong oral and written communication skills.
- Ability to work under pressure and meet targets and deadlines.
- Able to work effectively in a complicated environment with minimal management guidance/supervision.
- Good analytical and problem-solving ability.
Key Performance Areas: (not totally inclusive)
- Day to day stock requirements.
- Updating of stock received lists.
- Monitoring the groups for stock orders from technicians and hubs.
- Creating waybill and packaging of stock to be couriered.
- Taking the stock to the courier collection zone.
- Posting the tracking numbers on the relevant groups.
- Receiving and checking of faulty stock returned from technicians and hubs.
- Updating of faulty stock received details on relevant sheets.
- Record, pack and prepare faulty stock for return to suppliers.
- Assist with monthly stock takes in the warehouse and spare parts.
- Update modem lists.
- File all paperwork in relevant files.
- Stock orders when needed.
- Receiving & packing of received stock.
- Distribution of stock ordered and replenishment stock to the hubs and technicians.
- Faulty stock.
- Stock takes.
- Absolute systems Modems.
- General admin and filing duties.
- Assist with monthly reports when needed.
- Any additional requests with stock
- Production testing of devices for installation when needed.
- Re-image of devices
- Packing of devices
- Test drops
- Logging call to get devices put on production test.
- Initial device checks
- Any ad-hoc duties as and when required.
Core Competencies
- Demonstrates integrity by modelling CashMaster’s values and ethical standards.
- Consistently approaches work with energy and a positive, constructive attitude.
- Builds strong relationships with the team.
- Remains calm, in control and good humoured even under pressure.
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open. communication; ability to ensure effective team work, collaborative behaviour and team spirit.
- Ability to multi-task and prioritize work schedules
Skills
- Communication.
- Stock control.
- Critical thinking.
- Technically inclined.
- Judgement and decision making.
go to method of application »
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Knowledge of ATMs
- At least 2 years’ ATM Custodian experience
- Valid drivers license – code B minimum
- Basic computer skills including Microsoft Office
- Excellent communication skills
- Able to work well under pressure and with minimal supervision
Key Performance Areas (not totally inclusive):
- Execute balancing on ATMs
- Perform on-site balancing and/or spot checks when required
- Ensure all SOPs are adhered to by operational staff and report non-compliance
- Road marshalling; FOB checks; site and risk inspections to be conducted weekly
- Assisting with daily operational requirements
- Client liaison when required
- Perform additional ad-hoc services when applicable and when requested by Management
- Basic Team Leader functions required
- Full responsibility and accountability for the vehicle i.e. reporting faults, refuelling, operating the various security systems, cleanliness of the vehicle, etc.
- Ensure security and manage movement of CIT schedules and bulk movements where applicable
- Administration duties; daily roster and reports to be submitted to management
- Training staff on ATMs when requested by management
- Assist the crew to load and offload consignments where needed and/or requested
- Fulfil Custodian duties when requested by Management
- Any additional requests relating to the ATM division when requested by management
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be a team player
- Prepared to go the extra mile
- Possess future leader attributes
- Must be assertive
- Must be self-motivated
- Must be disciplined
- Pay attention to detail
- Prepared to work irregular hours
- Prepared to Travel
- Self-development
- Communication skills
- Team work
go to method of application »
Role Description:
This is a full-time on-site Access Control Technician role located in Midrand to support the Fidelity ADT Commercial Access Control installations. Day-to-day tasks associated with this role include deploying, configuring, access control systems, providing technical advice and guidance to clients.
Must Have Knowledge or Certification off;
- Gallagher Access Control
- Paxton Access Control
- Impro Access Control
- Softcon Access Control
- Lenel Access Control and Various Access Control
Qualifications:
- Minimum of 5 years' experience in the installation, programming, and maintenance of access control systems, networking, and IP systems
- Working knowledge of access control systems such as Impro, Softcon, Lenel, or similar systems
- Familiarity with basic network protocols, including TCP/IP, DNS, DHCP, Routing, and Remote Access
- Experience with Physical security systems maintenance and troubleshooting
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues
- Strong organizational and time-management skills with the ability to prioritize tasks
- Excellent client-facing skills to provide technical support
go to method of application »
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence - (Compulsory)
- Own reliable vehicle - (Compulsory)
- Valid PSIRA - Grade C (Advantageous)
- Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
Responsibilities:
- Administrative and logistic support to the head of the department and the Marketing and Communications team
- Diary management
- Minutes of meetings
- Assist with marketing and communications tactical activities
- Assist in implementing marketing plans that include print, broadcast and online content
- Assist in the creation of branded advertising campaigns, and support the marketing and communications team by coordinating and collating content
- Conduct market research to identify marketing opportunities and competitive landscape
- Assist with internal communications and events
- Assist in managing suppliers
- Preparation of reports and presentations
- Maintain strict confidentiality of sensitive information
- Assist Communications team to disseminate customer communications where necessary
- Provide administrative support
- B2B and B2C experience and understanding is a must
Minimum qualification and experience:
- Diploma in Marketing and or Communications
- Minimum 2 years’ in a marketing and communications environment
- Agency experience advantageous
Skills / abilities
- Critical thinker with strong problem-solving and research proficiencies
- Time management
- Ability to multitask
- Solid organisational skills and detail oriented
go to method of application »
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s license (Compulsory)
- Own reliable vehicle (Compulsory)
- Valid PSIRA - Grade C (Advantageous)
- Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
Qualification & experience:
- Minimum Grade 10 or equivalent qualification
- Minimum 2 years’ experience as a Wireman
- Practical electrical/electronic knowledge advantageous
Job requirements & other attributes:
- PSIRA registered (Grade E) advantageous
- Proven ability to work under pressure and show attention to detail
- Knowledge of programming.
Duties:
Duties – Technical:
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients’ premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
Duties - Performance Standards:
- Ensure that tasks are completed neatly and carefully
- Ensure that equipment is removed before leaving premises
- Ensure that work is done within the prescribed ADT standards
- Ensure that technicians are informed of any equipment required prior to installation
- Ensure that the technician is informed timeoulsy of any equipment required
- Ensure that you have sufficient cabling to complete an installation
- Ensure vehicles and sites are clean upon completion of an installation
Internal clients:
- Installations staff
- Service Staff
- CAD
- Call Centre
- Technical Trainer
External clients:
- Suppliers
- Sub-contractors
Competencies (Technical & Behavioural)
- Time management
- Action Oriented
- Customer Focus
- Functional / Technical skills
- Planning
- Interpersonal savvy
- Problem solving
- Informing
go to method of application »
Responsibilities
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understand customer needs and requirements
- Cost and quote Clients
- Open Sales order files where needed
- Route qualified opportunities to the appropriate sales consultants for further development and closure
- Close sales and achieve daily, weekly, monthly and quarterly targets
- Research accounts, identify key players and generate interest
- Maintain and expand your database of prospects within your scope
- Team with Sales Consultants to build pipeline and close deals
- Perform effective online discussions on the product and Group offerings
Requirements
- Proven Internal sales experience
- Track record of over-achieving targets
- Strong phone presence and experience dialing dozens of calls per day
- Proficient with corporate productivity and web presentation tools
- Experience working with a CRM system
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Working knowledge of SAP advantageous
go to method of application »
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence - (Compulsory)
- Own reliable vehicle - (Compulsory)
- PSIRA Grade C - (Advantageous)
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
Job Overview:
The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.
Essential Duties & Responsibilities:
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, co-ordinating and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market
Behavioral Competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Computer literate – Powerpoint, Word, Excel, Outlook
- Excellent telephone skills
- Adaptability
- Accountability
- Self-Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
Minimum Qualifications and Experience:
- Post Matric qualification or equivalent
- Senior Solution Sales experience in security industry essential
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Professional and well presented at all times
- Ability to work under pressure and for extended hours, if required
- Must be prepared to travel
- Valid driver’s license
- Reliable car
- PSIRA grading for position – Grade B (Company Requirement)
go to method of application »
Qualification & experience:
- Minimum Grade 10 or equivalent qualification
- Minimum 2 years’ experience as a Wireman
- Practical electrical/electronic knowledge advantageous
Job requirements & other attributes:
- PSIRA registered (Grade E) advantageous
- Proven ability to work under pressure and show attention to detail
- Knowledge of programming.
Duties:
Duties – Technical:
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients’ premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
Duties - Performance Standards:
- Ensure that tasks are completed neatly and carefully
- Ensure that equipment is removed before leaving premises
- Ensure that work is done within the prescribed ADT standards
- Ensure that technicians are informed of any equipment required prior to installation
- Ensure that the technician is informed timeoulsy of any equipment required
- Ensure that you have sufficient cabling to complete an installation
- Ensure vehicles and sites are clean upon completion of an installation
Internal clients:
- Installations staff
- Service Staff
- CAD
- Call Centre
- Technical Trainer
External clients:
- Suppliers
- Sub-contractors
Competencies (Technical & Behavioural)
- Time management
- Action Oriented
- Customer Focus
- Functional / Technical skills
- Planning
- Interpersonal savvy
- Problem solving
- Informing
go to method of application »
MAIN PURPOSE OF JOB:
The incumbent will be responsible for ensuring the effective running of the fleet within the region by ensuring the maximum number of serviced and reliable vehicles is available for deployment. The incumbent is also responsible for analysing all available fleet information to ensure optimal utilization of vehicles and report back to business.
Minimum Requirements
- Relevant Degree or three-year diploma – Fleet or Transport Management
- At least 3 years’ experience in fleet and motor vehicle assessment/management essential
- 5 years’ experience at Middle Management level
- Possess a valid Driver’s License
- Computer Literate (MS Office, advanced Excel, PowerPoint, Internet)
- Financial acumen
- People Management experience with a proven track record of employee engagement and development
- Stakeholder management
Key Performance Areas
- Monitor and provide feedback to managers regarding fuel consumption.
- Authorize the procurement and cancellation of fuel cards.
- Scrutinize fuel reports received from suppliers to ascertain correct fuel consumption.
- Sample controls of vehicle monitoring equipment to determine levels of excessive idling.
- Liaising with management to leverage of best practices within Fleet division.
- Implement all fleet SOPs.
- Prepare for the purchase of capital items and assets (including lease vehicles).
- Plan and authorise the purchase of consumables and maintenance of vehicles for region.
- Asset management.
- Implement three quote system for all procurement.
- Work closely with the Finance department monitor expenditure and invoicing.
- Assist in budget preparations and management.
- Set the tone and advocate zero harm initiatives and implement strategi.es to ensure employee health and safety.
- Ensure legal compliance of fleet.
- Manage accidents.
- Reduce vehicle off the road incidents.
- Discuss and plan auction process.
- Discuss and plan maintenance schedules.
- Ensure timeous fitting of equipment: tracking unit, bullet proof glass, vehicle branding.
- Identify potential fleet problem areas/challenges.
- Management of all customer vehicle-related complaints.
- Staff management and development.
COMPETENCIES
(TECHNICAL & BEHAVIOURAL)
- Action oriented.
- Functional technical expertise.
- Change management agent.
- Problem solving.
- Managing and measuring work.
- Drive for results.
- Negotiating
- Aligning for performance
- Safety awareness
- Time management
go to method of application »
MAIN PURPOSE OF JOB:
The aim of a Community Control Room operator is to handle and dispatch resources to Community WhatsApp messages and CCTV Alerts.
QUALIFICATION & EXPERIENCE:
- Grade 12 (Matric)
- Grade C PSIRA Registered
- CCTV
- Good communication skills
- Responsibilities and duties:
Administration
- Monitor and action emergency and non-emergency WhatsApp messages and CCTV Alerts.
- Respond on Community WhatsApp groups via a tablet or desktop.
- Recording all relevant information into the activations by means of computer
- Record and report all incidents and accidents to the senior on duty
- Ensure all relevant administrative work and handled signals are completed
COMPUTERS AND EQUIPMENT MANAGEMENT
- Report any faults to the appropriate authority on duty
- Not abuse the use of company tablet for private telephone calls
- Effective use and compliance of safety and zero harm standards
TIDINESS OF THE MONITORING CENTRE
- Responsible for a clean and tidy workstation
CLIENT LIAISON
- Telephonic assistance with any problems or complaints.
- Sales leads to be recorded and reported through the appropriate channel(s)
GENERAL
- Have sound knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Not abuse company resources for private calls
STANDARD OPERATING PROCEDURES
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon service level and performance targets
- High standard of service must be upheld
ADHOC
- Assisting with other ad-hoc tasks and projects as and when required.
go to method of application »
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C) advantageous
- Proven ability to work under pressure and show attention to detail
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years experience as a Wireman
- Practical electrical/electronic knowledge advantageous
MAIN PURPOSE OF JOB:
- To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
DUTIES
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
go to method of application »
Minimum Requirements:
- Grade 12 (Matric) Certificate of equivalent.
- PSIRA Grade A registered and accredited.
- No Criminal Record or any pending cases.
- Valid driver’s license and own reliable transport.
- Minimum 5 years’ experience as Site/Supervisor.
- Minimum 4 years Retail experience.
- Staff Management experience essential.
- Computer literacy.
- Must live in Bloemfontein or surrounding areas.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services and the client about security services rendered.
- Ensuring the posting of Security Officers are done timeously.
- Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- General management and supervision of security staff.
- Ensuring that all HR related queries are dealt with promptly.
- Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
- Attend meetings with FSS Management and with the Client.
Other personality attributes:
- Be proactive and innovative.
- Must be assertive, honest, professional, and reliable.
Core Competencies:
- Good communication skills both verbal and written.
- Strong planning, organizational, administration skills is required.
- Good interpersonal and client liaison skills are required.
- Experience in investigation techniques and report writing.
- Willing and able to work extended/flexi hours when required.
- Ability to work under pressure and without supervision.
go to method of application »
MAIN PURPOSE OF JOB:
To effectively quote and sign up potential clients requiring the services of ADT Security. Incumbent’s main focus is to sign up reconnections (clients that move out of an existing ADT premises, signing up the new owner).
QUALIFICATION & EXPERIENCE:
- Matric
- PSIRA Grade C
- 5 year’s sales experience
- Knowledge of a broader spectrum of alarm system.
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience Advantageous
- Valid driver’s licence Compulsory
- Own Reliable car - Compulsory
- Ability to handle conflict and work under pressure.
- High energy levels
ADMINISTRATION
- All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing.
- Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00. The only exception will be for the consultant to “walk” the paperwork personally
- Accurate submission of reports \ research information to department heads or hub leaders when required
- Timeous submission of cell phone statements and commission sheets.
HANDLING OF LEADS
- Appointments will be booked between 08h00 to 17h00 – one and a half hours apart, or as discussed with co-ordinators. Leads received today will be booked for tomorrow; there will be the exception for urgent calls.
- Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check.
- Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded.
- Alarm only (no radio link-up - only alarm equipment).
- Full alarm (complete new alarm with radio link-up).
- Panic Alarm (panic system with radio link-up) to Department Heads coded list for closing ratio’s etc. List to include consultant’s name and number of appointments.
SELLING
- Handling all the ADT clients that relocate / move
- Responsible to sign up the new tenant/owner of the existing ADT property and show the client how to operate the alarm system (Handover)
- Test the system from the property while he/she is at the appointment
- In the event of an existing client relocating, Sales Consultant to sign him up at the new premises
- Possess the skills to do a link-up and an installation quotation.
- To quote, design alarm systems and advise client of security needs
- Payments for installation remains the consultant responsibility, remember you will only receive installation commission once payment has been received in full
- Technical liaison regarding installation booking – follow up
AFTER SALES SERVICE
- Should the client request a service call from you please ensure that this is handed over to technical department
- Liaison with technical to ensure that installation has been completed in full
- Courtesy calls to clients for installation follow up and referral business.
GENERAL
- Assisting as and when required with street promotions
- Attending meetings, training, conferences and workshops when required.
go to method of application »
Job Description
The overall purpose of this position is to facilitate, assess and present driver training interventions (classroom based, as well as in-car assessments) as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.
The required work area will also include regional branch visits and the working of irregular hours (including nightshift & Weekends from time to time).
Minimum Requirements:
- Driver’s License (EB)
- Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
- Microsoft Windows and Microsoft Office Packages
- Grade 12 / NQF 4
- PSIRA Grades E-B
- Assessor registration with ETDP SETA & SASSETA
- LMV Drivers License (Minimum of three years’ experience)
- Ability to communicate well in English
- Clear Criminal Record
Key Performance Areas:
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail