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  • Posted: May 9, 2025
    Deadline: May 21, 2025
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  • The Information Regulator (South Africa) is an independent body established in terms of section 39 of the Protection of Personal Information Act 4 of 2013. It is subject only to the law and the constitution and it is accountable to the national assembly. The information regulator is, among others, empowered to monitor and enforce compliance by public and pr...
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    Complaints and Investigations Officer: POPIA

    REQUIREMENTS

    • Matric certificate plus a 4-year Law Degree at National Qualifications Framework (NQF) Level 7 or 8 as recognised by South African Qualifications Authority (SAQA); 
    • Minimum of three (3) to five (5) years in conducting of investigations preferably within a regulatory environment; 
    • Technical and practical knowledge of the Protection of Personal Information Act 4 of 2013; and 
    • Experience in alternative dispute resolution will be an added advantage.

    KEY PERFORMANCE AREAS 

    • Ensure compliance with applicable protocols and prescribed standard operating procedures, including confidentiality and non-abuse of investigation powers. 
    • Identify and implement methods to improve efficiency and quality investigation of complaints. 
    • Draft and execute investigation plans with clear and reasonable timelines. 
    • Assess complaints in terms of POPIA. 
    • Conduct quality investigations into alleged breaches of POPIA (gathering all relevant, admissible evidence and analysing such evidence). 
    • Resolving complaints by means of dispute resolution mechanisms, i.e. settlement, mediation and/or conciliation. 
    • Drafting of pre-investigation reports, investigation reports and closing reports. 
    • Conduct mediation sessions with data subjects and responsible parties 
    • Draft, submit investigation reports to the Enforcement Committee 
    • Liaise directly with various internal and external stakeholders 
    • Providing reasonable assistance to any person(s) who wishes to make a complaint to the Regulator. 
    • Respond to enquiries by the responsible parties; 
    • Various other duties as may be determined from time to time by the Regulator.

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    Method of Application

    IMPORTANT INSTRUCTIONS TO CANDIDATES 

    • All the above-mentioned positions are permanent and appointments will be done in terms of section 47 of the Protection of Personal Information Act 4 of 2013 (POPIA) as the enabling Act. 
    • Applications must be submitted on new application for employment form. The new application form can be downloaded: https://inforegulator.org.za/vacancies/.  
    • Received application with an incorrect application form will not be considered. 
    • Attach completed new application form for employment and a detailed recent CV with two (2) contactable referees.
    • Certified copies of qualifications that are not older than six (06) months and Identity Document or Passport document will be requested from the short-listed candidates only. 
    • Ensure that the form is signed and dated before you submit your application. Please use your signature or valid e-signature and your name written in block/typed print. 
    • Candidates are advised that Parts A, B, C and F are compulsory. Part D is not compulsory if you have information on the CV. 
    • Should a candidate be in possession of foreign qualification(s), such must be accompanied by an evaluation certificate obtained from the South African Qualifications Authority (SAQA) to confirm the appropriate National Qualifications Framework (NQF) Level. 
    • Candidates must indicate their current Salary Notch on their CV, particularly on employment history. 

    Candidates who choose to email their applications should adhere to the following instructions: 

    • Write the correct name of the position and reference number as the subject on the email. 
    • Due to size requirements of our mailbox, applicants must zip their documents before submitting to the Regulator. 
    • It is the responsibility of the applicant to ensure that his/her application is delivered in the correct mailbox of the Regulator. 
    • The Regulator will not take responsibility for any email which was not delivered. 
    • Applicants are advised to use the provided alternative ways of submitting their applications should they experience problems when submitting online. 

    HAND DELIVERY

    • Place applications in the applicable box at the Security Area (Ground Floor)  JD House  27 Stiemens Street Braamfontein, Johannesburg  2017 

    COURIER SERVICE:
    For attention: Ms P Boshomane and Mr S Sithole 
    INFORMATION REGULATOR 

    • Human Resource Management  JD House 27 Stiemens Street use, 3rd floor (Reception Area) Braamfontein, Johannesburg 2017
    Interested and qualified? Go to Information Regulator SA on inforegulator.org.za to apply

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