Computer Management Assistant at U.S. Embassy South Africa

Duties

As a member of the Information Systems Center (ISC) team, the Computer Management Assistant (CMA) shares responsibility in the management, administration, operation, and maintenance of post's Sensitive But Unclassified (SBU) Local Area Network (LAN) and Dedicated Internet Network (DIN); works with the local ISP for fiber installation and upgrades; maintains mobile communication devices, portable communications devices, Audio Visual (AV) systems, Emergency communications equipment, and all other Automated Digital Processing (ADP) input/output devices, and all associated hardware and software.

Back to top
Qualifications and Evaluations
Requirements:
Experience:   

• Minimum of three (3) years progressively responsible network administration experience in a Microsoft Windows Server environment is required.
• This should include installation, configuration, upgrades, and programming of network systems/infrastructure.
• In the absence of a bachelor's degree an IT certificate (e.g. CompTIA, Microsoft, Cisco), plus six (6) years progressively responsible network administration experience in Microsoft Windows Server environment is required.  The experience should include installation, configuration, upgrades, and programming of network systems/infrastructure.

Education Requirements:

• A Bachelor's degree is required. 
• An IT certificate (e.g. CompTIA, Microsoft, Cisco) is required.

Evaluations:
Language:  

• English (Fluent) speaking/reading/writing is required. (This may be tested)

Skills and Abilities:  Must be able to independently, systematically, and swiftly troubleshoot and solve complex technical problems in a high-stress environment.  Must possess exceptional customer service skills.  Must be able to succinctly describe and explain complex technical issues to both lay and technical audiences. Must possess the interpersonal skills to train and advise end users in various aspects of Information System and DOS system policies. Must be able to type 40 words per minute. Must have a thorough understanding of computer logic, MS Active Directory, troubleshooting techniques and networking tasking and have a familiarity with MS Office. Basic numeracy skills required. Must have a proven ability to learn and use Department of State proprietary systems such as MyServices, Integrated Logistics Management System (ILMS), SMART cables, etc. Must be able to lift heavy items weighing up to 60 Lbs.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.